I have used this company on two occasions. The first time was from our property in Mansfield to Caufield. We had a big 4 bedroom house with study and two living rooms. They arrived on time despite the two and a half hour drive. The truck was huge and with some clever placement into the truck we fitted everything includng the surfski. It took a whole day to load as I hadn't packed everything from the garage into boxes so the guys helped me. I was very impressed with the move. The base of my lamp broke and despite it being a $400 lamp they had it repaired without to much fuss.

I have to say that I agree with the previous reviewer - we used Fragile for our move two weeks ago, and everything was excellent. Booking was quick and easy, they called the Saturday before to confirm the time, Darren and Colin were quick, efficient and didn't complain even once about the massive volume of stuff we have.

We did get charged for tape and bubble-wrap, but frankly, this was probably our fault for not wrapping things as securely as we should've. We were asked if we'd mind if they bubble-wrapped things, and while no charge was discussed, we fully expected to pay for it.

There was also no charge for travel time or any sort of depot charge, which we really liked especially as the two venues are on opposite sides of the city.

The only criticism I can offer is that they were late - our projected 1pm start turned into a 2.20 start, but to their credit, they did call before 1 to let us know that they were running half an hour late, then again at about quarter to two to apologise and let us know what time to expect them.

All in all, the service was professional and I was very happy with them. Though I don't ever ever EVER want to move again, at least we'll know who to call!

Approximate cost: $82

Have read the other reviews i thought I'd share a different experience. My partner and I received quite the opposite experience, all was clearly laid out about costs and extra charges that we could incur. They sent out boxes via courier directly to my work which was also convenient. The move did take longer than expected, but hey these things happen and seeing as the the half-hourly rate was a lot cheaper than most it still ended up being quite cost effective. The actual movers themselves were great, friendly and quite attentive to our requirements. We didnt have a full house move so I would definitely recommend for smaller moves.

Approximate cost: $100

Used them to move furniture, guys who did the actual moving were terrific. However, when booking I expressed doubt about going with them as they require a 2 hour minimum and then charge an extra half hour for the return to the depot. I was assured that the extra half hour would be included in the 2 hour minumum. On moving day, it wasn't, we were charged and when queried were told it was policy. So had no choice but to pay them. Another small thing, we were also charged for tape, which they then took with them!!

Approximate cost: $90 (Weekday)

Moved from Storage centre in South Melbourne to apartment in North Melbourne. The two removalists they sent were very nice guys and did a great good in a difficult multi-story apartment, with no damage to any of our stuff, however they did take a very long time. This was because the office sent the wrong sized truck 3 tonnes rather than 4.5 tonnes which I requested and was on my booking confirmation, this meant that they spent way too long trying to fit everything in the truck, and eventually had to make two trip anyway (the second one we didn't pay for) this resulted in what should have been a 6-7 hour move, taking 11 hours. So in summary the actually movers were great the office staff were hopeless.

Approximate cost: $88

They sent a truck that was way to small!!! I provided an inventory of items to be moved. Admin said they didn't get it. I found out from the guys that were moving us that a bigger truck was sent but it broke down. Why would they have sent a bigger truck if they didn't ge the inventory? We were setteling 2 houses on the day so the move had to go off without a hitch. Back office supervisor was a Bi%tch and said we can provide you with another truck but you'll have to pay for it - implying I was somehow at fault. Move cost almost twice as much as I was originally quoted. Should have been around $700. Actual cost $1300 approx. Tried to follow up with company but strangly no one would talk to us and the Bi%tch was never around either. DO NOT USE THIS COMPANY!!!!! On a positive note: The guys that moved us were great!!

Daughter had the company for removal of furniture and boxed items; Job took longer than quoted, overcharged and have had the run around in having the money reimbursed.

"These guys were excellent"
We used them for a small move, but a difficult one. We moved out two rooms of furniture on a third floor town house that wouldn't fit down the narrow stairwell. They took all furniture out through a balcony three flights up without damage to the furniture or to the walls and did it in less than an hour!
These guys were excellent, and I know who I will be using the next time we move. They moved extremely heavy and fragile furniture out a balcony three stories high. There was no extra charge for this. They did it with confidence, ease and did it in less than an hour. We expected
Many thanks
Natalie Abbott

Approximate cost: $87

Engaged Fragile for a complex, staged office move, remove a pool table, dismantle and move a gym and heaps of other bits and pieces between South Melbourne, St Kilda Road and South Gippsland location. The company provided a VERY COMPETITIVE fixed price quote and despite the job taking more than one day due to issues with our office lift availability the guys completing all work perfectly and did not grumble once. Turned up on time each day and went over and above. HIGHLY RECOMMENDED!

They moved our house - turned up 5 hours late without the proper equipment to move us up stairs! They took 40 minutes to drive 10mins down the road - apparently were waiting in the wrong street but didn't bother to call us. We did most of the moving ourselves over the following couple of days and we paid them for the inconvenience. They have a cheap hourly rate but wasn't worth it in our case.