Frostac

When was your business founded?

Frostac Pty Ltd was established in 2025 and registered as an Australian company on 10 June 2025.

What guarantees or warranties do you offer, if any?

We provide a workmanship warranty on our installations, along with manufacturer product and performance warranties for the equipment supplied. Warranty coverage varies depending on the products and services selected. We also provide installation documentation and assistance with warranty claims to give our customers ongoing peace of mind. Full warranty details are confirmed in the written quotation and product documentation.

What is your level of experience in this line of work?

Our team has practical experience delivering residential and commercial energy and electrical solutions. We specialise in solar panel and battery installations, air conditioning, heat pumps, EV chargers, energy monitoring and electrical upgrades. Our approach covers the complete process, from initial assessment and system design to professional installation, testing, commissioning and ongoing customer support. We focus on safe workmanship, reliable equipment and solutions tailored to each customer's needs.

What certifications, qualifications or awards has your business received?

Frostac holds the following licences and authorisations:

NSW Electrical Contractor Licence: 484262C
ARCtick Refrigerant Handling Authorisation: AU47746
Refrigerant Handling Licence: L139196
Solar and battery installations are carried out by appropriately accredited installers, including Solar Accreditation Australia (SAA)-accredited installers.

We are committed to Australian standards, safety and quality workmanship.

What is your fee structure like? Fixed fees? Hourly rates?

We provide free, no-obligation assessments and customised written quotations based on each customer's requirements. Project pricing is tailored to the system size, equipment selection, property conditions, installation requirements and scope of work. We provide itemised quotations with applicable rebates clearly identified before the customer commits. We do not publish a standard hourly rate. Payment terms generally include a 10% deposit upon acceptance, with the remaining balance payable before installation.

What are your current prices (fixed and variable)?

Our prices vary depending on the type of service, system size, equipment brand and model, property requirements and installation complexity. We offer tailored pricing for solar panels, battery storage, air conditioning, heat pumps, EV chargers and electrical services. Every customer receives a free assessment and an itemised written quotation, with applicable rebates and costs clearly outlined. Final prices are confirmed in the accepted quotation.

Are you a member of any professional / industry associations?

Our installations are supported by appropriately accredited professionals, including Solar Accreditation Australia (SAA)-accredited installers, licensed electricians and qualified refrigeration technicians. We also use equipment from approved and reputable manufacturers. No formal professional or industry association membership is currently listed on our website.

What is your favourite thing about your job?

The most rewarding part of our work is helping customers create more comfortable, energy-efficient and sustainable homes and businesses. We enjoy providing practical solutions that reduce energy costs, improve everyday comfort and make better use of renewable energy. Seeing our customers happy with the results and knowing that our work makes a positive difference is what motivates us.

What are your payment terms and conditions? Do you offer payment plans? Afterpay? Interest-free terms?

Frostac provides clear payment terms and conditions with every written quotation. Payment schedules, deposits and final balances are confirmed before the project begins. We aim to make the payment process simple and transparent, with no hidden costs. Payment plans, Afterpay and interest-free finance options can be discussed with our team to confirm current availability and eligibility.

What makes you unique compared to your competitors?

What makes Frostac unique is our commitment to providing complete HVAC, electrical and renewable energy solutions under one roof. We focus on quality workmanship, experienced technicians, reliable products and customer satisfaction. With more than 850 projects completed, we bring practical experience to every job. We offer transparent pricing, flexible scheduling, tailored solutions and 24/7 emergency support. Our goal is to deliver reliable, energy-efficient and cost-effective solutions while building long-term relationships with our customers.

What insurance do you hold, and what value are you covered for?

Frostac is committed to maintaining appropriate insurance and meeting relevant Australian industry requirements. Our insurance details, including Public Liability Insurance and applicable Workers Compensation Insurance, can be provided upon request. We can supply current Certificates of Currency confirming our insurance providers, policy coverage and applicable limits.

How quickly can work be completed? What are your turnaround times? Do you offer same-day service?

We aim to provide prompt and efficient service, with scheduling tailored to each customer's requirements. Smaller repairs and maintenance jobs can often be completed quickly, while larger installations, including solar systems, battery storage and air conditioning, depend on project size, equipment availability and site requirements. We also offer 24/7 emergency support for urgent service needs. Same-day appointments may be available depending on technician availability, location and the nature of the job. We always aim to minimise delays and complete every project efficiently without compromising quality.

Do you have a favourite client story you'd like to share?

One of the most rewarding parts of our work is helping customers improve their home comfort and energy efficiency. We particularly enjoy helping customers choose the right air conditioning, solar and battery solutions for their properties. Seeing customers benefit from reliable installations, improved comfort and better energy management makes our work worthwhile. With more than 850 projects completed, every successful installation and satisfied customer motivates us to maintain our high standards of service and workmanship.

Do you have any special offers? Do you offer any bulk or volume discounts?

We provide customised quotations based on each customer's individual requirements and project scope. Special pricing and volume discounts may be considered for larger projects, multiple installations, builders, developers and commercial customers. Our aim is to provide competitive pricing while maintaining high-quality products, professional installation and reliable service. Customers are welcome to contact our team to discuss project-specific pricing and available offers.