There are so many people struggling with the COVID-19 impacts and how funeral services can and are being held during this pandemic.

I believe we all have a responsibility to change the way we live our lives safely that includes adapting our own grieving preferences, in line with any COVID restrictions in place at the time.

Just before Christmas I had the responsibility of supporting a family through this journey. I initially envisaged that the funeral would severely impact the family and funeral service due to COVID restrictions including the ability to safely manage the event in our community.

At the time when the funeral was conducted, we had no confirmed COVID-19 cases and feared the worse. That a COVID case would be confirmed after the funeral.

Fulham Funeral's experienced professional team guided and supported me and the organisation I work for with the family of the deceased, facilitating a respectful funeral service that fulfilled the families wishes.

The COVID management plan that Fulham Funerals put in place for the event was managed respectfully to ensure compliance and resulted in the funeral being a safe event.
Fulham Funerals exceeded the expectation with purchasing additional equipment that managed the social distancing effectively and provided all in attendance with some much-needed shade, with the temperature being over 40 degrees on the day of the funeral.

Fulham Funerals planning of the funeral was of a high standard and very evident, that they had decades of experience. The care for the family, guest, their own staff as well as the staff from our service leading up, during and after the funeral was maintained, some examples were; -bottled water for all guests / people assisting with the service, facilitating the protocols for the deceased Returned Service League traditions, transportation of the equipment required (800 km+ each way) to ensure the funeral held outside was adequate and coordinated the streaming of the service live complimentary that supported the family to manage the number of people in attendance.

The funeral service feedback received from family and guests was only positive. This was only achieved with the support and professional service of Fulham Funerals every step of the way.
Fulham Funerals shared team philosophy; “We’ll help you every step of the way and assist you on your path to healing” was experienced by all involved and with the additional COVID-19 requirements.

Thank you Jamie and your team!

We wish you the very best for the future.

I know we will learn of more adaptions that your business introduces to manage changes COVID is having on your industry, as you continue to support those experiencing bereavement during the COVID-19 pandemic.

Thank you to Jamie Grant and his staff for the wonderful service for our father John

Warning to anyone that's thinking of using Fulham Funerals DON'T DO IT.

Fulham Funerals clearly do not care about families or the deceased.

we sent them an email, they called us to tell us they would investigate and then didn't call back and sent us an email fobbing us off.

Here is a summary of the email we sent.

[Redacted name] the driver. got lost, when he arrived he parked at the wrong house. He then unloaded the trolley and bought it into the house backwards.

He wasn't able to get the trolley into the room where my Nan’s body was.

He then provided me with a Death verification form with the wrong name written on it. I corrected this and told him the correct spelling. He assured me that he would make sure that was all corrected. – this was not.

tried to move my Nan but was unable too. I, my brother, and my cousin were needed to help move my nans body to the hallway.

[Redacted name] was very arrogant and said he could do it several times before he realised he couldn't. Once we got Nan onto the trolley in the hallway.

[Redacted name] then faffed about trying to get her body into a bag, My brother had to catch my nans head as Anthony was being very rough with her body and didn’t support her head at all.

I had to hold one end of the trolley as it was about to topple over. This whole episode was very distressing on my Grandfather who had just lost his wife of 62 years.

[Redacted name], then returned on the Thursday to help with the planning of the service etc. And all the paperwork in his handwriting was written again with the wrong name when I asked him why it was still incorrect he told me that it was the office girls job not his to correct it.

[Redacted name] made it very clear during the conversation that we needed to pay in full before the funeral or we would get an additional $495 "admin fee"

He said cardboard coffins are annoying as they get stuck in cremation flutes, this was extremely upsetting for my Grandfather who then left the room in tears as all he could think of was my Nan being stuck in the flutes.

The next I heard from your offices was Tuesday the 23rd When [Redacted name] sent me the invoice for the funeral.

She gave me 5 hours to pay the $5449.50 or I would incur the $495 fee, as the funeral was the following day. The invoice also still had the wrong name.
It then took a further 2 phone calls and 2 hours to get the correct invoice.

This was the 3rd occasion Fulham Funerals got my Nans name wrong.

we were given less than 4 hours to find $5449.50 and pay in full or we would have been charged what amounts to a late fee of $495.

The funeral then took place on the 24th of April. The coffin arrived damaged on the right hand side and the name plate attached to the coffin had the date of death 16/03/19 A full month wrong. When questioned about it [Redacted name] said "oh well not much we can do about it now"

we made it very clear to [Redacted name] on the 18/4 that Dates and Times where a big thing to my Nan and the fact it was incorrect was a massive blow to our family.

These are things a family shouldn't need to worry about when they are trying to say a farewell to their loved ones.

Overall I am deeply disappointed at the services my family has received. Your business prides itself on 30 years in the business and to have such a total stuff up with the important things like the person’s name, and date of death.

Beautiful chapel - simply elegant. Service I attended was very dignified but personal. Excellent caring staff - especially Jamie Grant. My first time attending a service provided by this company and I was very impressed.

I can strongly recommend Fulham Funerals. At my father's funeral we could not fault anything. Kind and efficient. Very good to my mother who was in a wheel chair. They colleagues were exceptional. Thank you

I just want to thank Fulham Funerals and the assigned funeral director for arranging my granny's funeral and for taking care of my family and our friends during our grieving.

My friend's mum service was held here today. And my first time inside, although I've passed it a million on times. Found the air to be warm and inviting. Absolutely immaculate.

Our family can't thank you enough for the great service you provided during the time of our mourning. The prepaid funeral plan I purchased years ago for my mother is all worth it.