We booked a call out and advised a rough estimate and wasn't advised a callout fee.

Two plumbers came and didn't even inspect anything, just requoted and doubling the price to $1000 if things didn't work out and stood in the doorway of and wouldn't leave until they receive their call out fee.

They called [Redacted] who claimed to have taken the call and advised that it was informed even though he also said that he has many staff in the office taking calls as well.

Shocking service, rude plumbers trying to muscle their weight around, WOULD NEVER HIRE THIS COMPANY OR PLUMBERS AGAIN!!!

Approximate cost: $90

I was recommended this plumber from my best friend. They were a good choice as they came on the same day and fixed the smelly pipe problem I had

The young man that came to replace backyard tap was very polite and didn't waste any time in doing the job. I am satisfied with his work

I had an emergency with water gushing out of my laundry and into my hallway. This plumber arrived within half an hour of my call and was able to replace the faulty washing machine hose straight away. Thanks for such a great service

Thank you Ken from Gary Renouf Plumbing for your efficient and professional service. With water leaking everywhere, i thought it was going to be an all day job but you had it all completed before lunchtime. I'm most grateful for your efforts

Our hot water system need to be replaced. The guy quoted us $3200. We called the second place to get a second quote (samedayhotwaterservice.com) and they offered the same job, and same heater for $1430. They tried to rip us off by charging more than double than their competition. Also they overcharged on their call out fee. Avoid at all costs.

I am a 70 yr old retiree. I had sewer spilling onto my street through a tree blocked pipe. I phoned this company and a plumber came when arranged the same day and put a pressure hose down my pipe, he didn't use a camera. I was informed that the job needed excavation and the cost was $13,400.00. He informed me that unless I had it fixed immediately I could get fined heavily, also I was putting my neighbors at a risk of contracting Hepatitis. I was asked for a deposit of $2,400. to get the work started the next day,
I spent the night going over all this and decided to cancel and get another quote which I did the next day and had the job completed that day for $375.00.
The actual company has been very understanding when I asked to cancel the job as well as giving back my deposit.
I believe the company to be ethical however I have severe doubts about the actual plumber I received.
Hopefully this helps any one else from going through a similar experience.

We contacted Gary Renouf Plumbing due to a broken sewer pipe beneath baby's nursery. They said it was a big job requiring two days' work and quoted us $5200. Expensive but we had a 6-week old baby to consider! They came on time but, instead of two days' work, were finished in 6 hours! After deducting their costs, they'd charged about $800 per hour! Although we paid the money, we sought a reduction due to the over quoting and agreed to a $1000 refund. That was on 13th February - 6 weeks ago. Regular requests for payment have been in vain. Today I went to Fair Trading.

I wouldn’t on’use them again. They ended up coming out twice to fix a simple problem with my toilet that should have been fixed on the first visit. They charged a hefty fee to replace a washer on the first visit that didn’t fix the problem and another hefty fee for the second visit when they finally got it right. Use someone else!

Approximate cost: $400

Yes the worker was punctual and obliging however, I find their cost and absolute disgrace. I needed two hose taps replaced and to have a look at the cold tap in the bathroom - which ended up having to be replaced and an eel put through the front storm water pipe going out into the street. They quoted $89 per 1/2 hour and $59 call out fee. I never expected to pay over $1,000. How can tradesmen charge such exorbitant prices is beyond me.

Approximate cost: $1144