We contacted Gary Renouf Plumbing due to a broken sewer pipe beneath baby's nursery. They said it was a big job requiring two days' work and quoted us $5200. Expensive but we had a 6-week old baby to consider! They came on time but, instead of two days' work, were finished in 6 hours! After deducting their costs, they'd charged about $800 per hour! Although we paid the money, we sought a reduction due to the over quoting and agreed to a $1000 refund. That was on 13th February - 6 weeks ago. Regular requests for payment have been in vain. Today I went to Fair Trading.