Gary Renouf Plumbing

4.8
based on 347 reviews

Customer Approved
“We make customer
service a priority”

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347 reviews about Gary Renouf Plumbing

verified email - 12 Jan 2017

They were the cheapest quote by far and I was really happy with the result. Thanks guys for being so polite and doing such a quality job

verified email - 10 Jan 2017

Very friendly, they were here within an hour and didn't overcharge. Will use again and can definitely recommend

28 Dec 2016

They came on the same day that I called them and fixed my leaking taps like new. Very courteous and polite. I can recommend this company

28 Dec 2016

I called this company and they were here in an hour, exactly as promised. They did a good Job at unblocking my drain, which nobody else seemed to be able to fix. Many thanks

verified email - 23 Dec 2016

We contacted Gary Renouf plumbing regarding a problem we had with a blocked drain. Not only did they not fix it they told us they would have to excavate the back yard and it would cost approx $10,000. The so called plumber got his equipment stuck in the pipe which he claimed were earthen ware pipes but are in fact PVC and then proceeded to charge us $750 for retrieving it and the so called work he had done!!!!!!!!! We were in such shock about the $10,000 quoted we stupidly paid him. Our friend who is not a plumber managed to fix the problem the following day in approx 1/2 hour with a long piece of timber and a hose. Plumbers they call themselves [redacted due to inflammatory comment]. DO NOT USE THESE PEOPLE.

verified email - 19 Oct 2016

I would NOT recommend these buffoons to my worst enemy!! We had a blocked drain in the kitchen sink and had been plunging it for a few days and slowly getting it to drain, rang these clowns, having got the number from a junk mail fridge magnet. Well the guy was punctual for sure but he just tried to plunge it like we had until he managed to block it completely and then he started trying to find the pipework. It is a unit in a block of units and the pipes are in cavities and he couldn't find a way in after looking in manholes and vents etc and started talking about maybe getting a jet for $380 but he doubted it would work. in the end he couldn't fix the problem and kept coming back to the sink and re plunging it with no success. then he said we needed a schematic of the sewer from the water board, we gave him the building plans with all the sewer and he inspected them but he reckoned they were no good and said to get the plans from the water board and then try again. He charged us 2 hours at $89 per half hour plus $89 service fee (less seniors discount) $465 all up! I rang the water board and paid $23 for the schematic that turned out to be exactly what we had already given him, and they emphatically stated they don't have any private details only where the connection to the main line is and that any plumber should have known that. All in all we paid $490 and we are back to square one, and have wasted a whole morning chasing our tails. Have now rung another plumber, I suggest you do the same!!

Approximate cost: $490

fhavea
13 Aug 2014

I find them very thorough and excellent in explaining the problem. Just not happy that i had a call out that cost $200 with NO work done! $89 Service Call + $89 per half hour labor + $17 GST. We didn't get anything fixed as i cannot afford the prices. If it didn't cost so much or if the prices were capped or reduced after 2 hours of labour ( it is $178 p/hour mind you) i would be happy to use and recommend them. But again, if money isn't an issue for you then i would DEFINITELY use these guys! i love that they explain the problem and happy to explain what they are doing every step of the way. I did use them for a previous job and i was VERY happy.

ctp gt
08 May 2014

Contacted Gary Renouf Plumbing in the afternoon to help with a few plumbing problems that i had. Expecting service later in the week and like there advertising says same day service they were out that evening sorted out all my problems very polite and not in a rush to get home but to sort my plumbing problems out. Great price for the work received Thank you Gary Renouf Plumbing

enuff
13 Feb 2014

Extremely expensive and the staff were only here for 15mins to 25mins at the most from when they turned the car of to when they left the curb out front of my place but was only in the house for 15mins and it cost me $238.70 they first told me that there is a callout fee of $39 fair enough and then $89 every half hour also fair enough but they were not here for more than 25min i then called their boss to tell them, they then called me back and said they spoke to the staff that done the job and that they were here for about 40mins and by the end of this conversation they said well ill take 89 of the quote for the next job as i had two quotes for two other jobs i need done one the gas pipe was $395 and the hot water and cold pipe to be moved a meter down was going to be $857.20 and the wall is already of also the pipes are there just have to extend it . so i will not be getting them back and will put a complaint in to fair trading

S.W
12 Dec 2013

Extremely expensive and just to get one item for replacement, the plumber was away for 45 min, and only 2 hours work and one little replacement cost me $600. I would never use them again.

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