Just a quick note to say how wonderfully patient and thorough the Gary Renouf Plumbing team were with finding and repairing the seepage problem we have had now for a number of years. This was an ongoing issue for us with no one able to find a solution until finally Gary and his team were able to come through for us.

We had a blocked drain problem and my husband contacted your company.
He only got the one quote for this very expensive job.
I paid the deposit by credit card, and told Paul (who gave us the quote) that I would pay the balance by bank transfer. Whilst Paul told me that I could pay the entire $8,000 balance by credit card, our limit was way below that.
I even phoned your office to ask for your bank details, and was told that Paul would give them to me the following day.
Unfortunately, my computer died that night and I was unable to do the bank transfer, and told Paul that I would pay the whole amount in cash. We already had $3,000 in cash and I went to the bank to withdraw the extra $5,000.
When I went to pay Paul the whole balance of $8,000 in cash, he said that $5,000 had been paid by credit card. I told him no, that was not possible as I had specifically told him that I would do it by bank transfer.
Paul even phoned your office as he was convinced that the $5,000 had gone through by card. Evidently. he received the information, that it had not been put on the card, and accepted the whole balance in cash.
Imagine my shock when I received a text message from our credit card company to say that we had exceeded our credit limit.
I did not think this was possible as I keep a strict tab on what we have spent on the card.
I contacted the credit card company – not an easy process as it is Philippine based.
Finally, we sorted out that your company had made an unauthorised charge of $5,000.
I was not impressed.
I phoned your company an left a message, but never received a reply.
A couple of hours later I phoned again, and spoke to someone. No apology, just “we can reverse the amount”.
I had already made a Bpay transfer to cover the extra unauthorised charge – and this will take up to 3 business days as there is no physical branch that I can make payment to.
This has left us with less that $100 in our bank account.
To say that we are not happy with your action and response is an understatement!
Giving us the $5,000 back in cash on Monday, does not change the fact that until my Bpay to my credit card is cleared we are considerably over our credit limit – and this will affect my credit rating.
It also means that we have to make a special trip to the bank to deposit the money back into our account.
The work done appears to have solved the problem. The tradesmen were pleasant and polite.

Gary Renouf Plumbing were able to unblock my drain and have it working again the same morning as my phone call to them.

Roof repair to rectify roof leak went smoothly. Punctual and professional

A small section of drain pipe had to be replaced outside the bathroom. The job was professionally done and the concrete pathway was re done perfectly.

The good guys of plumbing, honest and value for money. I will call Gary Renouf Plumbing again if I need a plumber

Happy with the job they did and best price I could find

As a property manager I rely on trades that can service my properties straight away and can satisfy both tenant and landlord. I have found this in Gary Renouf Plumbing which is why I continue to use them.

Thank you for the excellent service in repairing our blocked and overflowing drains. The men attending our property were wonderful representatives of your company.

The best plumbers I have ever used. Timely and great attention to detail. Gary Renouf Plumbing were recommended to me and now I can recommend them to others.