We had a blocked drain problem and my husband contacted your company.
He only got the one quote for this very expensive job.
I paid the deposit by credit card, and told Paul (who gave us the quote) that I would pay the balance by bank transfer. Whilst Paul told me that I could pay the entire $8,000 balance by credit card, our limit was way below that.
I even phoned your office to ask for your bank details, and was told that Paul would give them to me the following day.
Unfortunately, my computer died that night and I was unable to do the bank transfer, and told Paul that I would pay the whole amount in cash. We already had $3,000 in cash and I went to the bank to withdraw the extra $5,000.
When I went to pay Paul the whole balance of $8,000 in cash, he said that $5,000 had been paid by credit card. I told him no, that was not possible as I had specifically told him that I would do it by bank transfer.
Paul even phoned your office as he was convinced that the $5,000 had gone through by card. Evidently. he received the information, that it had not been put on the card, and accepted the whole balance in cash.
Imagine my shock when I received a text message from our credit card company to say that we had exceeded our credit limit.
I did not think this was possible as I keep a strict tab on what we have spent on the card.
I contacted the credit card company – not an easy process as it is Philippine based.
Finally, we sorted out that your company had made an unauthorised charge of $5,000.
I was not impressed.
I phoned your company an left a message, but never received a reply.
A couple of hours later I phoned again, and spoke to someone. No apology, just “we can reverse the amount”.
I had already made a Bpay transfer to cover the extra unauthorised charge – and this will take up to 3 business days as there is no physical branch that I can make payment to.
This has left us with less that $100 in our bank account.
To say that we are not happy with your action and response is an understatement!
Giving us the $5,000 back in cash on Monday, does not change the fact that until my Bpay to my credit card is cleared we are considerably over our credit limit – and this will affect my credit rating.
It also means that we have to make a special trip to the bank to deposit the money back into our account.
The work done appears to have solved the problem. The tradesmen were pleasant and polite.