probably the best bike shop I have been to. Ross helped me pick a bike a year or so ago, and has since services and repaired it as I have needed. he always has time for a chat and goes out of his way to make sure that everything is working well on my bike. He has great product knowledge and is very passionate about bikes. whenever i have wanted something that is not in stock he has managed to get it within two to three days with little of no fuss.
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