Family Dental Services & Surgery
Invisalign
Implant surgery
Wisdom Tooth Removal
Clear Aligners
Smile Makeover
Orthodontics
Gentle Dentists
Affordable Dentist
Hygienists
8:00am to 5:00pm
8:00am to 5:00pm
8:00am to 5:00pm
9:00am to 7:00pm
8:00am to 5:00pm
8:00am to 3:00pm
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When was your business founded?
At Gisborne Dental, we are proud to offer comprehensive dental care for patients of all ages. With over 25 years of experience serving the Macedon Ranges community, out friendly, highly-skilled team is dedicated to providing a comfortable and stress-free experience for every patient.
We offer a wide range of services, including general dentistry, orthodontics, cosmetic treatments, and advanced procedures such as dental implants and sinus lifts. Our in-house Dentures Lab allows us to create high-quality, custom-made dentures tailored to your needs, while our same-day crown service ensures you receive timely, efficient care.
In addition we provide Invisalign treatments for those seeking a discreet and convenient orthodontic solution.
What guarantees or warranties do you offer, if any?
At Gisborne Dental Group, we take pride in the quality of our work and the care we provide to every patient. While we do not offer formal warranties or guarantees, we are committed to delivering high standards across all our treatments. If you experience any issues with your dental care, we encourage you to reach out to us our team will work with you to find an appropriate solution and ensure your satisfaction.
What is your level of experience in this line of work?
Gisborne Dental Group has been proudly serving the community for many years, with a team of highly qualified and experienced dentists. Our clinicians have extensive training across all areas of general, restorative, and cosmetic dentistry. We regularly update our skills and technology to ensure we provide the most effective and up-to-date care for our patients.
What certifications, qualifications or awards has your business received?
Our dentists hold recognised dental qualifications including Doctor of Dental Surgery degrees and postgraduate credentials, such as a Postgraduate Diploma in Orthodontics held by DrShazneen Rahman
Team members receive continuous training in advanced procedures like wisdom teeth removal, implant placement, orthodontics, endodontics, crowns/bridges, and periodontal therapy
Awards & Community Recognition
Finalist in the 2019 People's Choice Awardsan honour highlighting the support of our staff, patients, and broader community
facebook.com
Voted Happy Customers Program 2025 Award winner by Word of Mouth, with a top rating of 4.9 based on 226 reviews
What is your fee structure like? Fixed fees? Hourly rates?
At Gisborne Dental Group, our fees are structured based on the type and complexity of treatment required. We aim to provide transparent, fair pricing while maintaining a high standard of care. Before any treatment begins, we offer detailed treatment plans outlining all costs, so you know exactly what to expect. Were also happy to discuss flexible payment options and can help you understand any private health fund rebates you may be entitled to.
What are your current prices (fixed and variable)?
At Gisborne Dental Group, pricing varies depending on the type and complexity of the treatment. Some services, such as check-ups, cleans, and x-rays, may have more standard or fixed pricing, while others like crowns, implants, or orthodontics can vary based on individual needs. We always provide a personalised treatment plan with a full cost breakdown before proceeding, so there are no surprises. If you have private health insurance, we can also provide item codes to help you check your rebates in advance.
Are you a member of any professional / industry associations?
Yes our dentists are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and are members of key professional organisations such as the Australian Dental Association (ADA). These affiliations reflect our commitment to maintaining high clinical standards, ongoing professional development, and ethical patient care.
What is your favourite thing about your job?
What we love most about our work is the opportunity to make a real difference in peoples lives. Whether its helping someone regain confidence through a new smile, relieving pain, or supporting families with ongoing care, being part of each patients health journey is incredibly rewarding. We also value the strong relationships we build with our local community and the teamwork that drives everything we do.
What are your payment terms and conditions? Do you offer payment plans? Afterpay? Interest-free terms?
At Gisborne Dental Group, we aim to make your payment process as straightforward as possible.
Payment is required at the time of your appointment, unless prior arrangements have been made.
We accept a variety of payment methods, including EFTPOS, credit card, and private health insurance claims through HICAPS. We also offer interest free options with HUMM and also SUPERCARE for those larger cases requiring functioning for every day life.
If you are eligible for government-supported programs such as the Child Dental Benefits Schedule (CDBS) or Department of Veterans' Affairs (DVA) dental care, please let our team know in advance.
For more extensive treatment plans, we may offer flexible payment options or staged treatment to help manage costs.
Any changes to scheduled appointments require at least 24 hours notice to avoid cancellation fees.
If you have any questions about your payment options, insurance rebates, or financial arrangements, our reception team is always happy to help.
What makes you unique compared to your competitors?
At Gisborne Dental Group, we combine decades of experience with a genuinely patient-focused approach. What sets us apart is our commitment to personalised care we take the time to listen, explain, and tailor every treatment to individual needs. Our team offers a wide range of services under one roof, using modern technology and techniques, while maintaining a warm, community-driven atmosphere. Many of our patients have been with us for years and were proud to be a trusted part of their ongoing health and wellbeing.
How quickly can work be completed? What are your turnaround times? Do you offer same-day service?
The timeline for completing dental treatment depends on the type and complexity of the procedure, as well as individual patient needs. Some treatments, like routine check-ups and cleanings, can be completed in a single visit, We also offer Same day Crowns which are inserted in the same visit. While more complex proceduressuch as implants, or orthodonticsmay require multiple appointments over several weeks or months. Our team will provide you with a detailed treatment plan, including expected timelines, so you know what to expect every step of the way.
Gisborne Dental Group was recommended to me and I’m so glad it was. I used to travel to Melbourne for dental care and while my previous dentist was good (just very expensive), Gisborne Dental Group has been far superior in every way.
Their customer service is outstanding, the team is incredibly knowledgeable, and their pricing is much more reasonable. Everyone is friendly, professional, and genuinely caring.
I honestly can’t recommend Gisborne Dental Group highly enough
My experience at Gisborne dental group was excellent. Friendly staff greeting you with a smile and making you feel welcome. The dentist made me feel comfortable and was very informative and knowledgeable. The staff were very professional and made you feel relaxed.l had a check up, clean and needed my retainers remade. Definitely recommend Gisborne dental group..
The care and patience shown by the staff was next level with my daughter in putting her invasalign on and then making sure that she was able to correctly fit and take them in and out.
My other daughter attends another orthodontist, who is more like an impersonal money-making factory, our experience at Gisborne Dental Group could not have been more of a positive contrast!
THANK YOU! :)
The dentist was excellent, professional and personable, he replaced a filling on a front tooth with care (very minimal pain) and the result was a very high quality finish.
Highly recommended.
My 18 month old sone had such a positive first experience at the dentist. The lovely staff were throwing a balloon with him, gave him a cool pair of sunnies, turned the tv on so he had something to watch whilst he had he’s teeth checked and cleaned. And the happy little man was given stickers. Highly recommend. And staff answered all my questions.
The team were great to deal with from the beginning.
The booking was made immediately .
The staff was friendly, informative and very professional.
Would definitely go back there.
Thank you for your kind review Doug! We hope to see you again in the near future.
For someone who is anxious at the dentist, Jose is incredible at putting me at ease and delivering excellent care. I highly recommend Jose for any patient, including kids. His warmth and genuine care is outstanding.
Thank you for your review Belinda!!
My daughter and I had a wonderful experience with your Orthodontist, she was kind, extremely informative, non biased, honest and not pushy. I would recommend her to anyone needing Orthodontic work done or an honest review. Very helpful.
Thank you for your kind review Tori! We are so glad to hear you had such a good experience with Dr Shazneen!
We look forward to seeing you again soon.
Josh was wonderful. Thank you for making my sons first visit to the dentist enjoyable and for seeing him on such short notice.
Thank you for your kind review Kayla! We look forward to seeing you again soon.
Was easy to book an appointment, staff were lovely and very supportive to my child who was very scared on the day.
Thank you for your review Emily! We are so pleased to hear your daughter had such a good experience with us! We look forward to seeing her again soon!
A big shoutout to the awesome team at Gisborne Dental. Every visit has been amazing, from the friendly smiles at the front desk to the top-notch care from the dentists.
They always take the time to explain everything and make sure I'm comfortable and informed. It's clear they genuinely care about my dental health, and their personalized approach makes all the difference.
Thanks, Gisborne Dental, for making dental visits such a positive experience.
Max gave a lot of helpful information and advice.
I’ve always been a bit nervous about visiting the dentist, even as an adult, but Dr. Jose has completely changed that for me. He is incredibly patient and has a calm, reassuring manner that puts you at ease from the moment you sit down. The care and professionalism of the entire team are exceptional, and I highly recommend them to anyone—especially if you’re someone who feels a little nervous about dental visits!
This is my first time using this dentist as I am new to the area. I called in as i had pain in my molar which had to be pulled. I did not have an appointment so the staff tweaked their schedule and made it work. I found the Service from both the dentist and admin staff extremely warming and welcoming. I will be a returning customer.
Approximate cost: $200
Thanks Dr. Max Li for extracting my wisdom tooth, which was giving me hellish time. I have trust in you because I have seen your work before with root canal surgery. I think I made a good decision to approach you about my wisdom tooth extraction. The healing is still going on, thanks for all the advice for my speedy recovery.
I’m very nervous about dentists and the team at Gisborne dental group were amazing. They all made sure I was comfortable during the procedure. Definitely recommend
Thanks
Dr Max makes you feel completely comfortable and confident when he assesses your teeth. Our family lives tne care taken to explain all dental procedures.
I would recommend this business to anyone because Dr Max Li is a good, careful and caring dentist.
Jose is gentle ,informative and professional and explains the procedures he is about to preform well .
Thank you for your kind review! We look forward to seeing you again soon!
Good advice, courteous and prompt assistance, and considerate and highly professional attention. Max and Shani (and their associates) provided professional and cheerful service beyond expectations. I am very happy to recommend this practice for all those reasons.
Thanks Allen, we really appreciate your feedback and are so happy that you had such a great experience! We look forward to seeing you again soon!
I recently visited dr max and the service was fantastic, I felt comfortable throughout my whole appointment and highly recommend him for his professionalism and great work.
Thank you for your kind review! We look forward to your next visit.
A big thank you to Jose for going beyond the call of duty so that I could get an appointment with a referral endodontist.
He took the time to take my call, after my earlier appointment and then call the endodontist on my behalf. All happened within hours.
It's this type of customer service that make Gisborne Dental the place to go and Jose the dentist to see.
Thank you, Jose!
Thank you for your kind review! We love Jose here as well. We look forward to seeing you again soon.
My family and I have been seeing Jose as our Dental Hygienist for 10years-he has seen the kids grow into young adults who now still come back to see him now independently! And of course the turtles were great over the years for when the kids were younger.
Aww thank you for your kind review Jane! We look forward to your next visit!
They’re always super friendly and make you feel at home from the ones at the desk, to the dental assistants, hygienist and dentists.
Thank you for your kind review!
Staff are so caring and kind, they genuinely care for your comfort, I have a phobia for dentist's, they put me at ease, with their gentle approach, would go back to get further work done.
Thank you for your kind review! We are glad you've had a good experience and look forward to seeing you again soon.
Amazing service,
Professional
Punctual
Amazing facilities
Very knowledgeable staff Max was very welcoming, informative and kind.
Approximate cost: $120
Thank you for your kind review!
Amazing service. So caring, knowledgeable and great with kids. Highly recommend
Thank you for your kind review!
Dr Jose - He is a spectacular dentist, especially for children. My 12-year-old has been seeing Dr Jose since she was 3 (which took several visits to get her to sit in the dental chair).
Now my youngest who is 8, also feels extremely comfortable with him, thanks to his engaging, fun, yet professional approach. Highly recommended!
Thank you for your kind review!
Dentist Michael and his team were professional and friendly. They made me feel at ease and explained the procedure to me carefully. Good follow up afterwards also. I’m pleased with the overall service.
Approximate cost: $1900
Thank you for your kind review!
Great service, wonderful admin staff. Highly recommend
Thank you for your kind review!