I needed a repair to my vacuum cleaner. Rang- they said they could do it on the spot. Took it in immediately, they told me to come back in half an hour. Came back, told me to go away & they would call. Picked it up the next day- $80 for a simple cord repair- then they rang me to say I had to come back again as they had forgotten to replace the belt. Staff told me the $80 was for labour, but when I checked with Godfreys head office, they said as this is a franchise store I was charged more- it would have be $49.95 if I'd gone to a company- owned store. I asked how I am supposed to know the difference and was told I should have asked! The head office said in essence that they can't help me as it's a franchisee, and they can do what they want. Which doesn't leave much of an option as the store refered me to the head office. I went back to the store, who then said $49.95 of the $80 was labour and the rest parts, even though I'd been told there were no parts used previously.
What really annoys me is that I bought this machine for $399 a few years back from another Godfreys store, and was told it was brand new. When I got it home, it had obviously been used and was damaged, but they refused to do anything as they said I had done it after I bought it.
Long story short- do not trust this company- they are shonky and untrustworthy. They have no idea of customer service and their business practices are not good.

Approximate cost: $80