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147 reviews about Gotcha The Kids Photographers

verified email - 10 Nov 2020

I just want to say thank you for doing my sons pictures I have received them they are lovely and I love them thank you very much you guys did a wonderful job

Thank you Tiamber for your wonderful and kind words.
We will pass your comments onto our photography team.
We look forward to creating more memories for you in the years to come.
Kind regards,
The Customer Care Team.

jamie-o 08 Jul 2022

Fake review

verified email - 07 Nov 2020

The photographs are definitely beautiful but the prices are outrageous they try to get you straight to the most expensive package at over 3000 dollars then come down 7 wanted to buy the pictures but cannot justify paying that amount of money if they were not so expensive they would get more business. sharon gettie sa

Approximate cost: $3000

verified email - 23 Oct 2020

I felt extremely roped into this. My toddler was trying to run away at the time at my viewing appointment. And I was absolutely shocked to find that the minimum cost of a package is a grand. It just seems very scam-like to me :( Roping in vulnerable women by staff who pretend to care of their needs is rather morbid. I shared how I was a single mother doing everything on my own, but they were still trying to make a sale. I don’t only blame the company for being cash grabbers, but I also question those who work for a business who completely take advantage of parents. Where I got them from was in a lower socioeconomic area. Yeah, you can have a payment plan, but still.
It’s extremely expensive. I think I could have bought a thousand dollar camera and took amazing photos my self. Ah well. I’ve learned my lesson.

Approximate cost: $1000

We are saddened to hear of your experience with Gotcha!. We would love the opportunity to speak with you directly and try to turn your experience around for you particularly as some of the information you have written in your review in regards to our minimum cost of packages is not accurate so we would like to make sure there has been no miscommunication. Would you please contact our friendly Customer Care Team on (07)5564-6666? Thank you.

michellee307 26 Oct 2020

I think it is quite accurate though. For me to get the grand 10 minute photo shoot, it is going to cost me a grand for maybe 12 photos digitally. Im not even sure when Im going to get them. You saying that my minimum cost of packages being inaccurate is baffling. I was never told any other option to get all of the photos. Do you really think that one tiny photo that took 10 seconds to take is worth $300? Its ridiculous. I could have paid 500 or less for someone to put in effort and time to take an hour long photo shoot. I would have been happy with digital copies. I was put on a payment plan. Im just wondering whether I wont get those photos until after I pay the full amount? Its crazy. My number is 0422190708 if youre that concerned.

We have just attempted to phone you on the phone number that you provided 0422 190 708 and we have spoken with someone that is not you. Could you please provide us with the correct contact details to enable us to speak with you?

verified email - 28 Sep 2020

If I could give this company minus stars I would. My experience was terrible and the way this company dealt with my issue was extremely unprofessional. The lady told me a completely different price then charged me thousands of dollars. When I went back to ask for a refund she said “sorry you can’t get a refund now” (which was completely false) head office was making it very difficult to get this all sorted they blamed me for it all and added on extra things to charge me for, after days of me constantly calling them I finally got a refund of less than half of what they stole from me. I am a young mum who is out of pocket thousands which is money I didn’t have to spare.

Please never ever go to this company they don’t care about you, only money.

Approximate cost: $4000

verified email - 15 Sep 2020

Pictures are beautiful however the whole thing is mainly background and the cost is just rediculous!! Mine came damaged and was just not worth the money. I don’t understand how they get away with charging the prices they do when Kmart/big w/office works can do the exact same thing for less money and same quality !! Blows my mind.

Approximate cost: $800

Hello Tiarna,
Yvette here, Customer Care Manager at Gotcha!
Thank you for your feedback. I have tried to reach you over 4 different occasions to assist you with any damaged items that may have unfortunately arrived with Australia Post. Although we take every measure possible to ensure your goods arrive in perfect condition, this is sometimes out of our control. However we are more than happy to replace the items for you. Please return my call on 07 5564 6666 for further assistance.
In regards to your concerns over price, we understand that our product is unique and do pride ourselves on the quality photography we provide. Should you attempt to print your digital images at one of the other retail outlets you have mentioned above you will find a huge difference in quality, specifically in regards to colour. We are very transparent when it comes to price and understand you are making a purchase of memories to treasure, which become more and more valuable in years to come.
I look forward to hearing from you to assist further.
Kind regards,
Yvette
Customer Care Manager

verified email - 11 Sep 2020

These people are just making fool there customers. You can see them in the mall or shopping centres. First they will ask you to click some pictures and will give you one free and if you like other pictures, you can pay and get your all the pictures, which is $295 each, even the free picture is also not free. They will give you just half frame and very cheap quality of graphics.
Please don’t waste your heard earned money this kind of scams.

Approximate cost: $20

Thank you for your feedback - we would love the opportunity to discuss the concerns you have raised here further. Could yo be so kind as to phone our Customer Care Team on (07)5564-6666 as we cannot locate an account for you on file with your Word of Mouth information? To address the fact that you are stating that your complimentary image is in fact not complimentary, could you also confirm that you have received the digital image promised via email as it is in fact complimentary. We do hope to be able to speak with you soon.

Anonymous
18 Aug 2020

While on holiday we came across gotcha photography I had to persuaded my daughter to have some photos taken but I’m glad I did because I must say the photos were stunning . At 295 per photo they r not cheap but they r so beautiful and a lot of time would have gone into creating these lovely photos. I am not wait to hang them on the wall

Approximate cost: $295

Thank you so much for such amazing feedback and taking the time to place your review! We are so pleased we have been able to provide these beautiful images for you and do hope they look gorgeous in your home :)

jamie-o 08 Jul 2022

Oh that poor lady

09 May 2020

I was walking through a mall and the Gotcha photographers offered to take pictures of our two small children. Both children were close to the end of their patience for the day, and I didn't think they would be able to get any good pictures of them - but the photographers assured me they would. The pictures are absolutely beautiful. I don't know how they managed to get such great results from two grizzly kids. Amazing photos. Thank you.

Good afternoon Sharna,
Thank you for your lovely feedback, we are thrilled that we captured some amazing shots of your children and that you love your portraits.
We hope to invite you back in the future to create more family memories :)
Kind regards,
Yvette
Customer Care Manager

jamie-o 08 Jul 2022

Lol ok scammers, It must be exhausting to write fake reviews

24 Mar 2020

Both my daughters have had photos taken with Gotcha! Magic at seperate occasions. Staff were lovely. Yes the individual photos are not cheap but packages are great value. Payment plans are available too. I’m mostly impressed with customer service, always prompt and professional. I love the photos I purchased and the complimentary photos too. The second key ring I purchased was not as clear as the first but they were only $15. I’m pretty happy with Gotcha!

Approximate cost: $600

verified email - 18 Mar 2020

Way to expensive, the background is most of the photo. Wanted the package but it was way to much for me so I just got one photo. I wish they were not a rip off.

Approximate cost: $1500

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