I have been with Green Tree Frog for my ADSL connection for about 2 years. The customer service is excellent - I have never had to "talk to a machine" The plans are reasonably priced too. Most importantly, though, the ADSL is fast and we very rarely have downtime, in fact I think it has only happened 2 or 3 times in 2 years. I would highly recommend going with Green Tree Frog next time you are looking to get ADSL connected.