GSR Cleaning Services

4.8
based on 155 reviews

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155 reviews about GSR Cleaning Services

verified email - 20 Apr 2013

We've had a cleaner from GSR coming to our house for several months now, on a biweekly schedule, and I'm really pleased with the quality of their service. The cleaner is very thorough and it makes a difference to be with a company that is so trustworthy. Sometimes communication isn't so prompt, in terms of returning messages, but I figure that's a small compromise to make! Two thumbs up.

Approximate cost: $40

GSR team is really appreciate for honest Feedback and thanking you to point out on our cummnication area.We are actively working to improve service levels to fulfilled our customers expectations. Looking forward to serve u better... Regards

robertn6 20 Apr 2013

My wife is looking for a cleaner at home. Good review.

Please Let us know Robert!
We are always keen to serve please.

Call us on
1800 477 000
03 95 477 477

verified email - 09 Apr 2013

Thank you Sewa

I have just paid your invoice and am very pleased with the Spring Clean that you and your team provided.

All the best

Kelly

Thanks Kelly!
We will look forward to serve you again please!
Your Sincerely, Sewa

verified email - 01 Mar 2013

Hi Sewa,
We are very happy with our regular cleaner, and so was our landlord who inspected the property yesterday - she said it was the first inspection she has been happy with since she bought the property.

Many thanks,
Helen

verified email - 01 Mar 2013

Fantastic job, juz a little dust left inside the cupboard but overall im very happy with the work, the staffs are very friendly and kind. 4.8/5.
Definitely im gonna go with the services again

verified email - 28 Feb 2013

Hi Sewa,
we are very satisfied with the service and would love to continue next fortnight:)
Chen Xu !!

verified email - 28 Feb 2013

I've used GSR for a major clean (including carpets) when we moved into a property and then for a weekly service after that, so we've seen a few different cleaners. They all do a good job and are pleasant to deal with and I've often left the house while they're working and haven't had any problems. There've been a few communication/language problems, for example one week we asked for the oven to be cleaned and it wasn't, and then the following week they asked about it but we'd done it ourselves by then.
If being on time is important/necessary for you I wouldn't go with this company - they are very relaxed about timekeeping, e.g. for the major clean the team was 2 hours late (it was the night the clocks went forward but that doesn't account for the second hour....).
The manager is responsive to queries, in fact in my view too keen to discuss everything to bits & has a servile manner that I'm really uncomfortable with. I have stopped using GSR now after a few months as there just seemed to be endless discussion about what what I think are pretty simple requirements - I didn't mind which day but wanted the same person to come at the same time on the same day each week.
The final straw for me was when we were informed that the price would be increasing by 26% from the next week & that they had tried really hard to keep it down but it was just not possible. And then when I said we wouldn't be continuing, suddenly it was possible to continue for the old price.
I'm just not into being stuffed around like this, I want a professional service - getting a cleaner in is supposed to be about making life easier!!!!

"Dear Amber, Thank you for providing our business with your honest feedback. Your comments will help us improve our services as we work towards become the #1 cleaning service provider in Melbourne. I'd like to take this opportunity to respond to the issues that you have noted in your review. 1) Regarding same cleaner/same day & time - during our initial quotation we advised you that we always send 2 cleaners per team to each home, so that we can provide the service even if one cleaner cannot attend (but that we will always try to send the same cleaners). Due to Ginny C832's holidays, we had to send another cleaner to provide your service. We will also always send an SMS to notify you of any delays due to traffic or if an earlier job runs over time. We always informed you (via text message) in any case where our cleaning team was running late. We do take your feedback seriously with regard to this matter and we will investigate ways to improve in this service area. 2) Oven cleaning - This service was not included when we quoted you originally. We always charge extra for this service (due to the additional time required) unless it is included in the original quote. We emailed you on January 8th regarding this and the response we received from your partner was that you wouldn't require the service. 3) Price increase - Due to the rising cost of business, we have recently had to increase our prices in order to continue providing the same high quality of service to our clients. The original cost quoted for your job was $79.75 (inc GST) and we notified you that the new cost would be $93.50 (inc GST). We then offered to negotiate a reduced rate of $85 (inc GST) and offered to hold that price for 28 days in case you changed your mind. We always try to provide our clients with the best and most professional service possible and we are sorry that we have been unable to provide you with the level of service that you desired. We hope that you will consider using our service again in the future. Kind regards, the GSR Cleaning Services team."

Regards
GSR Team!

verified email - 21 Feb 2013

Hi Sewa,

We were very satisfied with the level of cleaning, and your employee did an excellent job.

Thank you again for the high level of service your company provided.

Kind regards,

Samantha

verified email - 05 Feb 2013

I have transferd the money. The Real Eastate agent ( WHO HAS A REPUTATION FOR BEING VERY PICKY) commented to me that the house was IMMACULATE :- )
Thanks you for all the hard work. I will be sure recommend you.
Marisa,

verified email - 01 Dec 2012

We use GSR as pour regular office cleaners. I needed a vacate clean done for my rental and decided to use them based on the good work they do in the office.

The work done was great. Very thorough. The windows have never looked so clean. After a long day of moving, I decided to ask if they could also help me clean the house I just moved into. Sewa was helpful and the job they did was good. They took their time and the bathrooms now look great.

Highly recommended!

Approximate cost: $300

Hello Sir,
Thanks heaps for giving us feedback, your motivation will help our team to do more better for our clients.
We are thinking you for Business!
Looking forward to serve you again and again.
GSR Team.

verified email - 22 Nov 2012

THANK YOU! Your team did a fantastic job cleaning our house - I know it was a big job so I'm very happy with the result!
Eszter

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