1 review about H2O Cafe Restaurant

verified email - 26 Jul 2012

Went on a girls lunch, there was 6 of us. The waitress was wonderful, very attentive. Our meals ranged from fish and chips, salt and pepper squid, corn cakes and crab prawn and snapper cakes, although I don't think there was any prawn or crab in my cakes. The meals were delicious and large portions. We were all very full after. We ordered two platter desserts, similar to a high tea experience and these were also yummy.

Upon getting the bill, we noticed we had been charged $30 corkage. We all threw in our share and I took the payment to the counter. I mentioned to a staff member I thought the corkage charge was a little too much and I was passed over to the manager.

The manager told me he believed that was a fair charge when customers brought in their own wine. Note that is $5 per person. I explained to the manager we brought in 2 bottles and purchased 4 from the restaurant. The manager then went on to say, well in that case we should have mentioned it to our waitress (who had left for the day prior to us getting the bill - and we didn't know of the charge until we received the bill). The manager didn't offer to make a refund, so I asked him what he would have decreased it to. After a bit of umming and ahhing he said $10, so I said that's great we'll have $20 back, which he did return to me, but I had to ask for it.

But it gets better, the manager had our bill in hand and noticed we had used the Entertainment Book discount which came to 19.95 and went on to say, that the restaurant also had to take into account customers who use this discount when dining. I said to him isn't that the incentive to get customers to dine in your restaurant, but he followed that with an explanation of how they wouldn't make much of a profit when customers bring in their own wine and use their discount cards - For goodness sake, we spent $277.00 so I can't see their loss today.

So, basically the food was delicious, was of a good size and the service was very good, however my experience with the manager made the visit quite dissappointing and I would hesitate dining here again.

Approximate cost: $277.00

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