2 reviews about Haiou Mobile

verified email - 11 Jul 2016

Dont trust them - terrible service, dodgy and limited English. No option to lodge a complaint and seem to have very little care factor when they broke my phone and lost all my data after attempting a screen repair. Steer clear!

verified email - 14 Jun 2010

If you take your phone/iTouch here, be aware. If by chance they break your item beyond repair while doing an initial investigation to find out what is wrong with your item and how much it will cost to fix. Or while fixing the problem you took it in for that they charged you $20 to tell you what the problem was even if you just say fix it. Even if they cause another problem, fixing the initial problem. They have no liability. NONE . You will be just SOL. They are good though, luckily you won't have to pay for the repair just the initial $20 non refundable cost they charge to tell you what's wrong and how much it's gonna cost to fix when you bring it in. You know the $20 that they charge even if you say fix it with no diagnosis. And if by chance you ask a question like is the initial $20 taken off the cost to fix if you get it fixed at their establishment and the answer you are given is yes. Get the answer in writing. Because there is another guy there who overrides that promise. And the Asian guy that told you suddenly now says it was a misunderstanding. Well English is not his first language, so it can happen right. So if you are really lucky your problem is fixed, if not you have a new problem that is not their fault that they are happy to fix for the $20 fee and the fixing fee, and hmm this could go on and on huh. Or you are now phoneless/iTouch less and it only cost you $20. What a joke, where is the duty of care. I will NEVER go there again. It is a rip off. Then again I could have misunderstood the guy altogether as English is not his first language.

Approximate cost: $120

Write a review

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account