Hampton Swim School

4.0
based on 8 reviews

8 reviews about Hampton Swim School

27 Sep 2023

We’ve been at Hamptons since our daughter was 3 weeks old. She’s just turned 4 and can swim unaided. I’m stoked with her progress. We’ve also had her little brother on the program as well. We love the way Hamptons teachers. The kids teachers have always been brilliant.

14 May 2020

My personal experience with Hampton Swim school has been nothing but positive. My daughter is autistic and has many issues, but her swim teacher has been amazing. Staff have been very accommodating.

Thank you so much for sharing your experience with us! We are so happy to hear our Treasures Program helped your daugther to feel comfortable and safe in the water.

12 May 2020

An excellent school with family oriented environment, friendly and professional teachers. Our son loves it.

We are so happy to hear that! Thank you for sharing.

verified email - 07 Mar 2017

I would state that parents should avoid Hampton Swim school due to very slow or no responses to emails or phone calls, very poor teaching quality and lack of effective responses to complaints about these issues.
For example, the swimming teacher was rude to my husband in front of other parents in the class and did not take interest in our child's struggles in the pool.

When we made a written complaint to Hampton swim school our concerns were denied and we were not given a refund of money we paid for the term, even after giving two weeks notice as required and canceling through the app as requested by Hampton swim school. Update: We were provided a refund of the balance amount after further discussions.

Other issues have been frequent changes in classes and teachers for our child, the only reason being the convenience of Hampton swim school, rather than our child's needs.

Update: We were provided a refund of the balance amount after further discussions.

Approximate cost: $300

15 Dec 2016

They moved our class without telling us and then when my son's teacher left they didn't communicate that either. We loved his teacher and once she left we saw no reason to stay with them


Review under investigation
This review is currently being investigated by the Word of Mouth team and it does not affect the business' overall rating. This review will either be confirmed or removed once our inquiry is complete.
verified email - 05 Dec 2014

Have recently joined my son up to Hampton Swim school. First swim school we have signed up to and they really made a great first impression. He loves going to all his lessons! the instructors are great, friendly, encouraging and kid friendly! well worth the drive to Morningside and will defiantly continue lessons here

verified email - 23 Mar 2013

We chose this swim school as they take babies from 2 months old, whereas others tend to start from 4 months. I think its important to learn water safety as early as possible, and by starting so young, children still have much of the instincts they were born with. Making learning fun through song and play, my daughter at 6 months is completely comfortable in the water. She can hold her breath, hold herself up in water, is happy on both her stomach and back with her ears under the water, and can be comfortably submerged. The teachers are all very patient - with both parents and the children. Facilities are a little dated but lets be honest here, it's swimming and it's with babies/children so chlorine levels NEED to be kept high.

26_MUZ 23 Mar 2013

They sound like a great swim school.

Great to hear you are enjoying classes and our Instructors, we do pride ourselves on our staff training and happy swimmers!
Regarding the chlorine level, our pools are maintained to Qld Health Guidelines, including chemical levels and testing & recording requirements. This ensures children are swimming in a safe and healthy environment. Happy Swimming! HSS

verified email - 08 Mar 2011

Our son Tom loves his swimming lessons at Hampton Swim School every week. Tom's swimming and understanding of safety skills around water has developed beautifully in his lessons, and his instructors always provide individual attention to ensure he is progressing. Nervous at first, Tom has settled into a happy swimmer with Hampton's patience and understanding (for me as much as him!!).

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