Harvey Norman in Preston have been incredibly helpful during my dispute with LG over a two year old TV that developed a fault (which LG no longer have the parts to repair). Even though customer services at LG agreed to give me store credit to go towards a new TV, they refused to help with the delivery, installation and removal of my old TV however they demanded I return the old TV to the store as part of the exchange. I thought this was very unfair as the fault was with LG and it was quite impossible to expect me to get such a large TV off the wall and back to the store. After emailing Harvey Norman, I had a call from Jordan who managed to sort out the delivery and installation with LG and even got me a great price on an extended warranty. Overall I think Harvey Norman have been great and I am happy to recommend them. The way they have dealt with this problem and have helped me out has left me with a very positive feeling towards their customer service.

Akita, Rob and Anu went above and beyond. Literally. Each of them. It has been years since I had such a terrific experience that I am moved to leave a a glowing review. Thank you.

Approximate cost: $2000

Purchased our fridge and washing machine. Good guys couldn't amtch the price or beat it. Great range of stock to view from adn good advice from the service clerk. Great to get an Australian made fridge too. they also made us aware of the Samsung cash back offer when deciding between a Bosch adn Samsung washing machine. This was not done by the people at Good Guys who pusched the Bosch product.

Harvey Norman obviously has a huge range of products, and the staff were reasonably trained to help me. They were able to price match a printer that I bought, which saved me quite a lot. Otherwise, it would have cost me much more. The products are not the cheapest, but I trust them for after-sales support (with their extended warranty service, etc.)

Approximate cost: $350

Huge store filled with furniture, homewares, electronics etc

We found one particular staff member very friendly and helpful when purchasing a lounge suite. She gave us good advice and gave us a discount too when we asked

huge range of products, varying in price, the quality of the goods is excellent