Harvey Norman in Preston have been incredibly helpful during my dispute with LG over a two year old TV that developed a fault (which LG no longer have the parts to repair). Even though customer services at LG agreed to give me store credit to go towards a new TV, they refused to help with the delivery, installation and removal of my old TV however they demanded I return the old TV to the store as part of the exchange. I thought this was very unfair as the fault was with LG and it was quite impossible to expect me to get such a large TV off the wall and back to the store. After emailing Harvey Norman, I had a call from Jordan who managed to sort out the delivery and installation with LG and even got me a great price on an extended warranty. Overall I think Harvey Norman have been great and I am happy to recommend them. The way they have dealt with this problem and have helped me out has left me with a very positive feeling towards their customer service.