Help On The Way

check icon 4.2 (14)

Reviews for Help On The Way (14)

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4.2
14 reviews
5 star icon
8
4 star icon
1
3 star icon
5
2 star icon
0
1 star icon
0
Service Rating
4.3
Quality Rating
4.3
Value Rating
4.2
verified email - 05 Oct 2018
Service Rating
3.0
Quality Rating
3.0
Value Rating
3.0

Confusing menu of prices and services on offer. I wasn't impressed and found them to expensive. The lady I spoke to on the phone was quite short, and almost rude as well

karen-t
1 review · 600 points
verified email - 05 Dec 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We used Help on the Way to assist us at a special party at home. They took over the kitchen and I was able to relax. It was amazing. I could not recommend Kerry Ann and Nancy more. I am so pleased we decided to do this. It was fantastic.

verified email - 14 May 2016
Service Rating
3.0
Quality Rating
3.0
Value Rating
3.0

Quite an average agency. I had a chat with one of the ladies on the phone but they couldn't guarantee me a nanny for the night I needed

verified email - 29 May 2015
Service Rating
3.0
Quality Rating
3.0
Value Rating
3.0

I found this agency very average. Expensive prices but I wasn't happy with the service they provided. I think there are definitely better nanny agencies out there or you can find a private nanny yourself without the outrageous fees

verified email - 17 Feb 2015
Service Rating
4.0
Quality Rating
4.0
Value Rating
3.0

I was having my house cleaned for three hours a week over about 5 months time. I didn't mind they sent a couple to do the work so they did 1&1/2hr each. Cleaners were pretty good arrived on time, but then the company changed staff I kept getting different staff nearly every two weeks. So I stopped using the company.

HelpOnTheWay 25 Feb 2015

Hi Jane,
I would like to thank you for your constructive feedback & also apologise that you were not completely satisfied with our cleaning services.

We always endeavor to try and find cleaners that are prepared to commit long term. Unfortunately, due to the nature of cleaning work, it can be quite a transient profession at times.

We have many cleaners that have stayed with the same family for a number of years, but at times there can be a bit of changing and rearranging. We always aim to ensure disruptions to the client are minimal.

The benefit of using Help On The Way is that all our cleaners are thoroughly reference checked, insured & hold police clearances.
We always do our best to organise a replacement cleaner if required, to ensure that you are not left without any help.

I would like to sincerely apologise again, and in the event that you would like to use our services in the future, I will ensure that you are personally looked after.
Kind Regards, Jess @Help On The Way

traceyp12
#14 in Glen Iris VIC
1 review · 600 points
verified email - 14 Jul 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have used casual after school nannies for the past 4 years and have always had the very best nannies sent to us. They are always there to pick up my kids from school on time and run them around to all their activities AND have dinner on the table when I get home!! Bonus!! I highly recommend them!!

Approximate cost: $28

verified email - 20 Dec 2013
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

We use Help On The Way in Melbourne for our babysitting. They are a great company who source out experienced, professional, helpful, reliable babysitters, nanny's, cleaners, party help - whatever you are looking for to help in day to day - they can help i'm sure! I've used them at parties, during the week for babysitting and for monthly house cleaning. Highly recommend the girls from Help On The Way.

antm2
#15 in Southbank VIC
1 review · 200 points
verified email - 15 Jul 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I was employed by HOTW for many years and found they really took care of their staff where other agencies did not, having a strict screening process they do not just employ anyone. I now use HOTW staff in my own home and am constantly delighted at the amazing job that is done. The team are reliable, can anticipate needs, highly skilled, and a pleasure to have around. I would happily recommend them to anyone, in fact I WOULD NOT USE ANYONE ELSE!

Approximate cost: $20

lisao4
#55 in St Kilda East VIC
1 review · 200 points
verified email - 12 Nov 2010
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I use Help On The Way for casual babysitters. I have often called last minute (3pm in the afternoon!) and I have never been let down. I have 3 sitters who my children know quite well and they are all really great with my kids, very engaging, very polite girls. The staff in the office are nice and always remember who I am and which sitters I like, I happily reccomend them

Approximate cost: $15

adelew
1 review · 0 points
10 Nov 2010
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I've had a cleaner from Help on the Way for over 3 years now. I find their service absolutely wonderful. They have provided me with replacement cleaners if my cleaners were I'll or away. I have always been treated as a priority and my needs are always met. I have recommended them to most of my friends who have all had great experiences. The staff are always friendly and my cleaners are the best I've ever had. I would highly recommend this agency to anyone!

Approximate cost: $19

yalenkac
#33 in Murrumbeena VIC
1 review · 200 points
verified email - 04 Nov 2010
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I work as a nanny/babysitter for Help On The Way and love the ladies in the office. They are very helpful and always fit into my availability.
The families I have worked for are all lovely, friendly and the children are great.
I recommend Help On the Way to anyone looking for a nanny/babysitter or similar and I recommend it for anyone who is looking for a job in this area. The pay is great too.

Approximate cost: $20

verified email - 19 Oct 2009
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

found me a nanny on more than one occassion. I have used their helpers for cleaning and dinner parties too. (great ladies who can assist in food service and cleaning up!)

Approximate cost: $25, minimum 3 hours

verified email - 05 Aug 2009
Service Rating
3.0
Quality Rating
3.0
Value Rating
3.0

I've used Help-On-The-Way twice for cleaning services. The first time the cleaner they sent out wasn't great but the second one we used was quite good. I wasn't that impressed with the service of the company- they were quite inefficient at getting back to me. Their prices are pretty good though.

Approximate cost: $22

reets 07 Jul 2010

Have you kept this service going?

verified email - 02 Jun 2009
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I rang Help On The Way after I had some bad experiences with other Agencies. They have organised for me a babysitter and regular cleaning. They seem to be very well organised and the service is the best I've come across. I'm happy with everyone they've sent me and they are very reasonably priced. They also rang me the next day to check I was happy which was great. I actually felt like they cared that I was happy and my daughter was happy with her babysitter.