High Demand Electrical

What guarantees or warranties do you offer, if any?

All our work is completed to Australian Standards and NSW regulations under our ISO 9001 certified quality management system. Its backed by a 12-month workmanship warranty, and well rectify any defect in our work at no cost.

What is your level of experience in this line of work?

Our team has 10 years of hands-on experience as a Level 2 ASP. We specialise in overhead and underground mains, consumer mains installations and upgrades, switchboard upgrades, power restoration and defect rectification for residential and commercial clients across Sydney.

What certifications, qualifications or awards has your business received?

High Demand Electrical (Engnet Pty Limited, ABN 87 051 836 527) holds three independently audited ISO certifications from Compliance Australia Certification Services (JAS-ANZ accredited): ISO 9001:2015 Quality, ISO 14001:2015 Environmental and ISO 45001:2018 Occupational Health & Safety. We are a Level 2 Accredited Service Provider under the NSW ASP Scheme (Accreditation No. 6184), accredited for Class 2A, 2B, 2C, 2D and 2X, Grade A, and hold a NSW Contractor Licence (Electrician), Licence No. 397193C. Our director, Christopher Ng, is also a Solar Accreditation Australia accredited designer and installer of grid-connected solar PV systems (No. S6860980) and holds an ARC Refrigerant Handling Licence for split system heat pump installation and decommissioning (No. L213195).

What is your fee structure like? Fixed fees? Hourly rates?

We provide fixed upfront prices. Every project has its own requirements and scope, so we assess each job individually and quote a fixed price for the agreed scope of works. That means transparency, with no unexpected costs or variations.

What are your current prices (fixed and variable)?

We dont operate off a standard price list, because every job is different. We prefer to inspect the site first so all requirements are accounted for, then provide a fixed upfront quote for the works. Contact us on 0402 559 777 to arrange an assessment.

What is your favourite thing about your job?

Leaving a job properly finished. Everything is done to Australian Standards, tested and documented, so I know the customer can trust it for years. Seeing a clean switchboard or a neat mains install is still satisfying.

What are your payment terms and conditions? Do you offer payment plans? Afterpay? Interest-free terms?

We accept bank transfer and credit card. Because we quote a fixed upfront price, youll know the full cost before any work starts, with no surprise charges or variations. Our payment terms are 7 to 30 days from the date of invoice, and the exact terms are confirmed in your quote. We dont currently offer Afterpay or interest-free payment plans, but were happy to discuss staged payments for larger projects.

What makes you unique compared to your competitors?

Were a Level 2 ASP (Accreditation No. 6184) with ISO 9001, ISO 14001 and ISO 45001 certification, so our quality, environmental and safety processes are independently audited, not just self-declared. Most general electricians cant connect or alter the network supply, but we handle mains installations and upgrades, overhead and underground service work, power restoration and defect rectification ourselves. With accredited solar PV design and installation and licensed split system installation in-house, plus 24/7 emergency call-outs and insurance builder electrical work, you deal with one accredited team from fault to fix to upgrade. We quote a fixed upfront price after a site inspection, so there are no surprise costs or variations.

What insurance do you hold, and what value are you covered for?

We carry $20 million public liability and $20 million products liability insurance, plus workers compensation insurance through icare NSW. Certificates of currency are available on request.

How quickly can work be completed? What are your turnaround times? Do you offer same-day service?

We aim to provide same-day quotes following our site assessment, so youre not left waiting. Emergency issues are prioritised and we aim to attend as quickly as possible, often same-day. As a Level 2 ASP we manage mains and connection work directly, so theres less waiting on third-party contractors.