7 reviews about Ideal Pools

06 Jul 2021

Might not have the best house in the street but certainly have the best pool in the street ,Nothing comes close ,Looks fabulous,great service and even better price,I know you cant keep everyone happy but they kept us more than happy , We are still smiling and recommend them any day,

Approximate cost: $26000

23 Apr 2021

Extremely happy with the service from start to finish. Good communication. Punctual. The pool looks amazing!

Approximate cost: $20000

verified email - 10 Dec 2020

Save yourself the mistake of going with this company. Poor communication won't respond to calls and emails to discuss issues. Pool cracking steal exposed noot made to signed off on design. A ramp instead of a beach. No covers over Jets. Blue resin spray on outdoor furniture. Please go elsewhere

Approximate cost: $21000

verified email - 25 Aug 2020

I would not recommend this business!!
Save yourself a very costly mistake that will take years off your life.
They do not value their customers one bit
And trying to communicate with them is impossible as you only ever get a response from there if it is money they are chasing
Please take it from us - it is not worth it
Use a reputable pool building company

mariam484 11 Oct 2020

Completely agree. They never fixed any of the stuff I brought up at hand over. You can call them a million times & they will never get back to you.

verified email - 21 Jun 2020

Ideal Pools are far from Ideal!!
Many defects and now not responding to emails.
They do not respond to any communication and do not accept any faults.
Depths of pool shallower than those in the contract - users hit the bottom when coming off the slide, slide was left unusable to finish was so rough it cut your bottom and legs opened.
Large cracks in the slide and the polyurethane finish is peeling off.
Skimmer box lid doesn't fit properly now broken and unsecurable.
Rock work colouring is fading very quickly. Janet, the after service contact is plain rude, was abbusive to my wife and refuses to accept any responsibility for the defects. The price may be cheap but it's not worth.
Ask any pool shops around as soon as you mention ideal pools the complaints are never ending it’s the same story take your money build a rubbish pool and will never respond or take responsibility this company should not be operating.

Do not build with them unless you want to end up dealing with court system.

Approximate cost: $50000

alanm140 17 Jul 2020

Agree, worst ever

verified email - 15 Nov 2019

Ideal Pools are far from Ideal!!
Many defects and now not responding to emails.
Depths of pool shallower than those in the contract - users hit the bottom when coming off the slide.
Large cracks in the slide and the polyurethane finish is peeling off.
Pool light cables too short to service above the waterline and Pebble Crete/concrete covering lights.
Skimmer box lid doesn't fit properly now broken and unsecurable.
Rock work colouring is fading very quickly.
Borrowed my air compressor, destroyed it and never replaced.
Janet, the after service contact is plain rude, was abbusive to my wife and refuses to accept any responsibility for the defects. The price may be cheap but it's not worth the hassle.

Approximate cost: $40000

verified email - 28 Oct 2019

Go elsewhere and save yourself a costly mistake

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