Integrity Plumbing SA

Rude and Ruder Don't bother wasting your time on this mob, they came out for my job but when I called for the quote they say oh you have to pay for it! What a waste of time and receptionist doesn't have service of any kind at all!

Didn’t use them but had them use my driveway as a turn around spot and threw his trash out the window. So needless to say if they do that what else will they do?

Approximate cost: $1

Absolutely would not recommend this company. I have a water leak and my housing maintenance organised this company to come out, they came out after hours on Friday night and it was obviously too late for them to fix as the leak is outside and was too dark. The guy told me they were busy all weekend but would come on Monday. Monday came and by 3pm no plumber, I called them and was rudely told they were short staffed because of covid, which I understand. And that someone would come the next day on Tuesday. Again I waited all day and no plumber, I called the office at 4pm which it went through to after hours, the lady wasn't in the office to check the details but said someone will contact me the next morning being the Wednesday. Wednesday has now come and gone and the office is now closed. I have had zero contact from them. I understand staff shortages etc but you should inform your customers if you can not make it, you can't just not show up! Honestly I don't even know how you are still in business if you treat customers this way

On the 12th of February 2021 They were called out by the housing trust im a single mother of a child with disabilities the plumber didn't wait for me to get to the door and took off when I rang the woman on the phone said the plumber wouldn't be coming back till Monday I cant shower or bath my child myself and my child haven't been able to use my bathroom since Wednesday I wont be allowing this company to come back to my house the accc need to do something about how these people run their business

On Tuesday 17th December 2019 at about 10am i heard a vehicle came up the driveway and there was a  knock on the door. A plumber came down and said he was attending a job for housing SA/Trust. I told him there might be a mistake with the address as I didn't call any plumbing companies. He then left and i closed the door. As I heard the van reversing out, I heard a crash and screeching noises. I opened the door to have a look and the same plumber had hit the left colorbond gate, his side mirror and side of the van were against the colorbond gate. I didn't go out at this stage. Just looked and he came down and he looked down and at his van and then bent the side mirror back into place and proceeded to go back into his van. At this stage i quickly came out and told him that he had damaged my property. He then went on to looked and checked on the damaged colorbond gate and said that he would call his office, write up a report and they will contact me. After this he left.

I waited but got no response so i rang his company. His van had "Integrity Plumbing SA" and there was a phone number "8251 3000". Luckily i remembered this, otherwise i would never have heard back from them. I reported what had happened. The reception said she will asked the manager to call me. I received a call not long after that and she was very nice and asked me to send pictures to her number and said she will investigate which  plumber that attended and had hit onto my fence. Later on the same plumber came back and said he received a call from the office and they have asked him to return to fix the gate and the owner of the company will come back later to check. He look up and down the fence and said the top part was done by by but the bottom part was not. The thing is, the dents in the top and bottom part of the fence have the exact same distance. My other colorbond gate (right side) was in do damage condition. There was also white markings on the pole of the gate and his van is white. His van's front bumper and side of the van had scratch marks which he said was there previously. The damaged colorbond fence that he hit is also crooked. He said he will try to fix by pushing the dents back into place and refuse to acknowledge that the bottom part or any other damages was done by him. At this stage I was upset and asked him to stopped and I insisited on a proper fencing contractor be sent out to repair the damaged fence. I rang Vicky the manager and explained to her and she said she will get the owner of the company to call me. The owner of the company called me and i insisted that a fencing contractor and not the same plumber who just wanted to try to push the dent back to place. I was thinking to myself, if i had hit his car would it be fair if i said let me fix it by pushing the damage back into place. The owner then said he will come by later to have a look and discuss with me. And the plumber left.

It is now Thursday and I have heard nothing back and nobody has come. I don't know what to do about the incident above. Luckily on that day, it was my day off from work. Else my wife who is looking after our premature baby would have to deal with this or worse still we would never have known what had happened.

For a plumbing company that is is hired by a government agency to do this, this really is unacceptable! I estimate the damage can easily be replaced with a 2nd hand colorbond panel and a proper repair would maybe be $100 to $200.

Approximate cost: $1