3 reviews about JD Lighting & Fans

verified email - 15 May 2018

A Lighting Store Like No Other . I was in the market for an entire house fit out of lights, as we are constructing a new home. I took the recommendation of my Electrician to pay JD Lighting a visit on Saturday January 27th 2018 at Browns Plains, and I am very very thankful that I did.

I was greeted in-store by a knowledgable staff member, in which we had the opportunity to run through my entire house plan, room by room, and select a solution for each space. I was blown away by the quality and quantity of information he presented me, and came up with a few solutions that my builder and I had not thought of before hand.

They have a huge selection of LED downlights which led me to choose something from their premium range, as the demonstration given to me actually showed the differences between them.

I had selected a few pendant lights off their website prior to going in-store, and these were readily available in their warehouse; a short drive up the road.

Fans were a hard choice for us. I wanted something completely different to what my wife wanted, and given JD Lighting’s huge variety on display, we actually saw one we both fell in love with. We used these throughout the bedrooms and selected a higher spec fan for our outdoor living space.

Overall, we had a very pleasant, positive and refreshing experience in-store, which is a change from the regular stresses of building a home. Five Stars to the team at JD. I honestly couldn’t be happier. ️️️️️

Approximate cost: $3400

verified email - 11 May 2018

Update. After reviewing the business, the business got in contact and sorted most of The issues out.
Unfortunately I’m stuck with loads of Martec lights but JD lighting did get me a good price on the replacement ones

We told JD lighting that we were having home
Automation lightning and we were sold Martec downlighting. No mention of any issues it compatibility concerns. We were met with constant flickering and pulsing from day one, it took us months and months and many $$$ to find the issue. We tried Energex to see if it was an external issue, then we tried a different electrician who said our wiring was fine but to try Atom brand as Martec was a cheap light with a poor led driver. We fitted and tested an Atom light and it was great and fixed the issue.

We contracted JD lighting to asks them to swap them over in the 3 year warranty, there customer service is very slow, but was told they work fine and wouldn’t be considered warranty and should have considered a different brand and AV guys should have known that. If A light is dimmable then it should dim right? Apparently not, it has to be compatible as well so apparently you also have to make sure you double check with the “kid” that’s selling you the lights that he knows what your on about and it’s needs
We went ahead and bought the Martec because they said they were dimmable.

We have evidence on emails that JD lighting was told they were for home automation and now our only option that jD lighting can come up with is that we buy the Atom lights from them at trade price.
We are now stuck with 70 Martec down lights.
This is extremely disappointing to say they wouldn’t do anything to help out Under the warranty.
I wouldn’t ever buy any Martec product again nor would I consider JD lighting again after this interaction
We spent $5000 there so to me this very poor customer service from them and I could only hope nothing else goes wrong if this is the walk we hit to try and claim a problem.

Approximate cost: $5000

C1722
#2 in Bellbird Park QLD
147 reviews · 12180 points
verified email - 22 Nov 2016

Just got half a dozen fans from these guys great service fun and helpful staff me great range of products. Great competitive pricing

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