I've used and recommended Jhay for years, he's a nice guy. Unfortunately, I confirm that shoe repairs can disappear into limbo for months. Don't leave shoes here till they clean up their act and offer money-back guarantees of timely service.

Appalling. I have been waiting for my shoes for 2 weeks after being told they would be ready ASAP.
Paying up from is a croc.
I get the impression my shoes are lost.
I'll be reporting this guy.
DO NOT GO TO THIS GUY
Negative 10 stars

I put my boots in for repair at the beginning of the month and was given a card which said pick up date would be Friday the 20th. That was a long time but I was told it was very busy so I agreed. Then to my surprise I was asked to pay up front. Usually I pay for repairs on pick up, just as you would with a car or other service. He said he would text me when they were ready. I now feel that due to having already paid there is no impetus to get my job done in a timely manner. On around the 25th I had not received the promised text message so I went to see if my boots were ready and they hand't even been started. In fact they weren't at the shop. An employee seemed to know where my boots were and I was promised they would make a start on them. I went back again a few days later just to show my face and see if the boots were at the shop. They were in a tub on the bench so I asked about them and said I was going away and would like to take them. I was again promised they would be ready on Friday however I never got a text
saying they were ready. After going away for a couple of days I finally got some time during business hours to go back again, this time with the intention of getting my money back and taking my shoe repairs to someone else. Unfortunately when I got there one boot was on the floor with clamps on and the other on the bench. My boot on the floor actually looked like it had been tossed in the corner. When I pointed it out he looked a bit concerned and quickly picked it up taking off the clamps. He said he would
have the boots ready by tomorrow, which is today. Still no text message, it's been about 6 weeks now.

Put boots in to be re-soled 4 weeks ago. Told they would take approximately 1 week and I would get a text. Go in today and not only are the boots not finished - they have not even been started! Told they will be ready tomorrow, no apology, no explanation, no offer in any way.
Service is extremely poor and this is after paying up front for the service.
I will never use this service again

Jhay,
It's not only your fine work that attracts me to your business, but also the friendly way you welcome your customers. Your prices are fair and I really appreciate the way you go the extra mile to present fine craftsmanship.
Thank you again,
Ros

This is my regular key-cutting guy. Tucked away in a tiny little shop opposite the post office in Dickson. Friendly, fast and I can't fault the service.