1 review about John Clark Pools & Renovations

verified email - 14 Feb 2013

I cannot express how dissapointed I am in the work we received from this company. I hired these guys a few years ago as our pool needed resealing and recoping. This is not a cheap job, in total it cost us more than $11500 and you expect for that sort of money that you wouldn't need to do anything to it again for a very long time. They got me to choose the pavers they used for the recoping from their supplier. I chose a dark grey colour and left the rest to them. At first the work looked great and I was very happy with what they had done. However after a year or so the pavers started discolouring and white patches started appearing everywhere around the perimeter of the pool. It got progressively worse over the year. My husband tried a few things to remove the white patches but when nothing worked we called John Clark Pools out to have a look. The man that did my renovation was no longer working for them so they sent out someone else. He tried a couple of things to rectify the problem but nothing worked for him either. I admit in the beginning they did send out quite a few people they thought might be able to figure out a solution. In the end the conclusion seemed to be that the wrong sealant was used on the pavers and calcium from the chlorine being trapped under the sealant on the pavers caused the white patchiness. They said they didn't have any records of the sealant on their records and as they couldn't get in contact with the man who did our renovations they would not accept responsibility for it. They told me to repair it I would need someone to sandblast the sealant off which would cost thousands of dollars. Well thankyou so much John Clark Pools, I paid you almost $12000 to renovate my pool which now looks like rubbish! I also tried to contact Rebecca one of the owners on many many occasions but she will not respond by phone. She just gets her workers to call back. The last time I spoke to these people they said they would continue trying to get in touch with the man who did the renovation and call me back, that was a year ago and I've heard nothing. Be warned anyone wanting to renovate their pool, DO NOT USE JOHN CLARK POOLS. They do not accept responsibilty for their mistakes and it will cost you thousands of dollars to fix it.

Approximate cost: $11800

nickya 15 Feb 2013

Thanks for the heads up... hope you get your pool fixed soon :(

26_MUZ 18 Feb 2013

Very useful review!

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