mike and Gina very friendly lots of experience with camper trailers and know there product.They show you through camper and how to set up then they let you have a go proving to be one of the easiest set ups ever we will be buying a johnnos they are all Aussie built Aussie canvas as well.We made a mistake of buying chinese camper thankfully no longer own it rip stop is rubbish canvas cheap and nasty best to use dynaproof Aussie canvas