2 reviews about K & K Fish And Chips

08 Nov 2014

In my opinion, this is the best fish&chip shop in Ringwood. When we first moved to the area several years ago, we tried a few others but K&K are the standout. The chips are always crisp and delicious, the burgers are awesome and it's great value. The owners are so friendly and cheery, we're always greeted with a smile and excellent service. Orders usually take 10-15 minutes, but if they're busy, they'll say 20, which I appreciate, and I'll just leave the house a few minutes later. FYI - it's also cash only, but as long as you know that, it's not an issue.

Approximate cost: $10

verified email - 02 Feb 2014

I ordered over the phone for the first time tonight. When I arrived to pick up my order and was asked to pay, I was surprised to see that I was being charged for each individual item, even though my order exactly matched 'The Family Pack', which was $3.40 cheaper. When I asked why I wasn't being charged that, the server said it was because I hadn't asked for the pack. In my experience, I feel that good customer service would have been to tell me over the phone that that order was a pack, or just charge me that when I arrived. Its not the money that annoyed me, it was the crappy customer service. Shop was empty, fish and chips were average, I won't be going back.

Approximate cost: $10.

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