Im shocked by the service of this business - my brother purchased a (full price) voucher from this business for my mums birthday - she made an appointment and was phoned to say, sorry you cant come in, we need to re-schedule the appointment - some staffing issues aparantly, so another appointment was made - again, same thing happened, so a 3rd appointment was made - i called the salon myself, to make sure this appointment was going to go ahead and was greeted by a very rude Irish lady, who didnt really give a hoot basically saying well, we were sick !!! I said well, you have caused quite a bit of inconvenience - my Mum is a shift worker and she was sooooo looking forward to some pampering. I suggested maybe they do something extra special for her to make up for the inconveniences, the irish woman then asked if that was a "threat" ummmm No, i was just suggesting after all the inconvenience caused, it would be nice if they went out of their way to do something extra special for her. Needless to say, ill NEVER be using this business again
Approximate cost: $100
“Very pleased with my first experience. I was treated with nothing but kindness”…
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The irish lady, called me back after she must of thought about what she had said to me and had also phoned her boss explaining my grypes - and offered an express facial for the innconvenience casued - i was thankfull and appreciative - the matter could of been handled a lot better. Im sure my mum will enjoy her treatments. Maybe the staff member will learn to deal with complaints better next time instead of arguing with me.