Kennards Self Storage Mayfield

I submitted an online quote request to Kennards Mayfield, which automatically placed a temporary hold on a unit. I cancelled the hold shortly after selecting a more suitable location — no payments made, no contract signed, no prior dealings whatsoever.

I then received an abrupt email informing me that my reservation had been cancelled because I was a “delinquent customer twice.” This is completely false — I have never used this centre before. The quote was requested at the direction of my insurer, who is covering costs.

To make matters worse, they misspelled my name in the email and offered no apology for the accusation or the misinformation. When I asked for clarification, I received no reply.

If this is how they treat potential customers — by making false claims, refusing service without reason, and failing to respond when challenged — I strongly recommend avoiding this facility. There are plenty of other storage providers in Newcastle who understand professionalism, accuracy, and basic respect.