Bought 2 x Delta sofas in black leather. All seemed fine until they were delivered – the leather used was of vastly differing standards and looked dreadful. Some panels were fine (as per the sample we were shown), others were wrinkled and loose like baggy old rhino skin. These panels were side by side and very obvious.

The showroom salesman at King in Richmond who handled the sale was not interested at all – no after sales service from them. We had to chase it through their head office, spending hours on phone calls and follow ups. Eventually they arranged pick up and dropped off a loan sofa (at our insistence) while our two went back for repair. They came back much better, but this shouldn't have happened in the first place at this price range. King's quality control must have been poor.

We have also found that the seats have sagged…. so much for their much hyped steel frames!! But we haven't found the time or inclination to go through this frustrating experience again.