7 reviews about Lookbook bride

Anonymous
verified email - 15 Feb 2021

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verified email - 20 Jun 2018

YOU NEED TO GO SEE THIS LADY!!...... I could not believe my eyes, I had almost given up on wedding dress shopping in till I met Deanne!!. Her showroom was a truly professional experience, from the moment we meet, to the day I picked my gown up!! her advice and attention to detail was so classy and polished!!
It took 14 weeks to make my custom make dress from 3 pictures I pulled together. When I tried my gown on for the first time it fitted like a glove!!... Perfect!! The fabrics, lace and bead work was outstanding…. only a hem to alter. A Big THANK YOU Deanne My dress was unbelievable, and so well priced xx Mandy

Approximate cost: $3200

02 Mar 2018

What an excellent experience I had
working with Deanne at Look Book Bride. Deanne's professionalism, attention to detail and coordination of my dress was completely seamless and I got the opportunity to wear the most perfect dress of my dreams at my beautiful wedding.

This review comes with many thanks for assisting me with having the most
beautiful day and feeling glamourous and comfortable in my custom made
gown.
Thanks so much Deanne, you were so amazing to work with and your skills
and passion was refreshing to see as nothing was ever to much to ask. Your gowns are so well made and your designs are just stunning.
Your service was outstanding and I will be certainly recommending Look Book Bride to friends and family.

Approximate cost: $2800

verified email - 01 Mar 2018

I Just got married 3 weeks ago, and would like to thank Deanne for you attention to fine details, My gown was every thing I wanted, the constant updates where fabulous, and always so helpful, Deanne offers a boutique service that in a beautiful private show room, The fit of my gown was amazing, she made the whole experiences lovely. I highly recommend to go see Lookbook Bride xx Karen

Approximate cost: $2900

verified email - 14 Feb 2018

At this point we are considering VCAT on legal advice.

At the final fitting 3 days before the wedding, pins were still in the hems. Walking was difficult as the dress was too long. Tripping was inevitable!
D began cutting the inner silk and tuille hems to try and shorten the dress whilst the dress was on. This continued for over an hour. It was 10pm Wednesday evening. The wedding was the following Saturday. I asked to have the hems tidied up (as the were jagged) and then sewn (hemmed). D designs, but does not sew. No possibility of further alterations as the sewing person was not available until the following week (after the wedding)

I found D to be a very lovely person who did not produce the wedding dress as was agreed upon. The offer of fixing the dress AFTER the wedding was pathetic. Insisting on full payment of over $3500 with no reduction was unusual and really disappointing.

I have thought very carefully about this rating. In contrast to the above comments we have given the celebrant, wedding planner, marquee people, caterers, waiters and drinks staff, florist, wedding car hire company and driver, and the gardener excellent reviews.

Approximate cost: $3500

verified email - 06 Jan 2018

I’m so truly blessed I found this lady, her attention to detail was outstanding!! no pushy, made to measure, she made me fell so comfortable for start to finish, Deanne had over 30 stylish BEAUTIFY MADE gowns!! Better than any shop I visited!!!!..... My experience was so well guided, every 2 weeks I would receive an e-mail on a wedding topic!!... On about the 14 week I received image of the gown being worked on in the last staged, when I tried my gown on for the first time it fit be beautiful. Just a hem alteration!!! Thank you so much Deanne, your show room was amazing! you serves amazing your gowns amazing!!...

Approximate cost: $2900

verified email - 22 Nov 2017

Be very cautious when using this service. The gown design is beautiful and the business owner presents a professional front. But unfortunately the dressmaking process and communication is very poorly organised, and resulted in me seeing my dress (incomplete) for the first time 3 weeks before my wedding. I tried to hurry along this process, but was told to relax.

The dress at this time was unfinished (sleeves needed to be added, too long-couldn’t walk without tripping), so alterations had to be made. This was still not complete 3 days before the wedding when I picked up the dress (there were still dressmaking pins in it where it was to be taken up!).

Due to time constraints the dressmaker refused further alterations and the dress was never finished. Although the dress looked lovely on the outside, I couldn’t walk without tripping and the whole process was very stressful. There was no fault admitted and no apology. We were charged full price. Care advised.

Approximate cost: $3000

deannen145 18 Aug 2018

Hi Lija, I have read you review on goggle and honestly Im quit up set you were so cut throat with your one star review, I thought you loved your dress it was beautiful embellished with beautiful fabrics Im sure you can agree you said that on your first fitting! ..I understand you are angry about the hem but please believe me I put so much hard work in to my business and try with all my heart to be the best I can be, but in your case I really upset you and for this I am so so so!! Terribly sorry please forgive me about the hem.
I was emotionally NOT there for you with the death of a brother in-laws mother that week, I was so Numb that night just trying to get though the best I could, I knew the funeral was coming up on the Friday I should of postponed the fitting to get my self together!! but I did not have time and was not thinking straight .....because if you had the real me that night I would of fix the hem with my alteration team, I'm so truly sorry!!! its normally just something I do!! for final touches I don't know what came over me! I was so so clouded when I look back at it??

You and your mum have met me, shared time with me I deliver a beautiful service with all the little e-mail "brides guide touches" to keep in touch, please know I am a nice person that tries to go over and above to deliver beautiful gowns .. I really do love what I do, but when I read your review it upset me. I should of done more to help!

Im so sorry about your hem I did try my hardest to fix it that night, please ask any wedding dress designer we always raw cut tulle!! I really did try by going to find you a new Pedi coat to lift the skirt away from your shoes, and I really did try to come to you mums house to drop it off the next day to help you. What I should of done is re do the hem .Im sorry.

Please please understand this gives me the greatest anxiety knowing that I upset you, I sit here with tears flowing down my face, I cant sleep at night thinking over and over again what I could of done better. I am professional!

Reviews really hurt and Damage a business, yes you have made your self clear pasting this review everywhere!!! But please ask yourself do you really want to hurt me that bad??? Did you really not like your gown because you said you loved it!?? Did I really deserve one star?? All over a hem??

I BEG YOU TO REMOVE ALL YOUR REVIEWS - AND IF YOU DO I WILL OFFER YOU $300 Back
I take great pride in my work, and the gowns I deliver. I am comfortable and satisfied with the gown made for you as it was made of high quality and you were happy with the outcome. BUT THE HEM!

Please consider from my heart please help me Im so sorry again
Xx Deanne

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