For the love of your pet, DON'T TAKE THEM HERE. They vets don't have a heart, over charge, will chase you for money that you have already paid there is a high chase your pet would either go home in a worse stay then you took them in there or you may not bring them home.

Communication has been virtually non existent.

After several days in Lort Smith they attempted to charge an additional $800-$900 for testing for a condition that could have been done days earlier during her admission, had already been confirmed with ultrasound and couldn't be treated anyway due to comorbidities.

My pet lost over 1 kg of weight in their "care" and I was told she was only given small bits of chicken (she was starving when she got home).

She was repeatedly dosed with opioids (at 8 hour intervals over several days) without advice or consent, a medication I understand is contraindicated in renal patients and they'd already been told she doesn't fare well with and also confirmed she hadn't been given anything, yet when I found out from an INVOICE, they advised she was in pain for days despite no record of pain ever existing in the history I was given, videos of her daily and staff specifically advising she had not had any pain and never being contacted to advise about pain.

I wasn't advised about a condition that was known to Lort Smith from last year and only found out by chance in a conversation with one of the very many vets I was forced to deal with. Dietary and lifestyle changes could have been made at that time to improve her quality of life a lot earlier.

Vets constantly changed and no one appears to take ownership of your animal, its condition, tests or results etc. In fact one of the Vets didn't even know what my dog was there for, nor did she know the sex of my animal and kept referring to HIM/HE and told me I could take HIM home, told me she thought they'd overloaded my dog with fluid because it was panting (without checking heart or lungs to see if that was the case) and continued treating my animal after I instructed the practice to specifically remove my animal from her care (and was assured by a Senior Veterinarian that my animal would be removed from her care immediately). Had I known they wouldn't or that she would remain involved in any capacity, I would have taken her right then to another Vet.

I advised I was collecting my animal after a text asking for money without any context or information and following that a call from an aggressive staff member, all authorities and consents to treat were revoked and they continued to "treat" without consent and gave excuses for the reasons, that contradicted what I was told in person.

I took my animal from Lort Smith immediately to another Practice and she appeared to be so heavily sedated that she defecated in her sleep, she couldn't stand unassisted and couldn't stay awake (all videoed and documented). This made it very difficult to assess her properly.

I've had my animal for almost 16 years and I've never experienced anything like this. Failure to respond to questions relating to care, multiple requests regarding retaining CCTV from the practice ignored, dismal communication, text messages for money without even discussing what was happening or intentions and much more that I had to remove from the review for legal reasons.

There has been very little investigation or response from the Veterinary Director who initially tried to close the matter, despite now having in excess of 3 weeks to investigate and all claims being evidenced. The last communication I received was "we are considering our response".

All I can say is that I'm glad I took her elsewhere, had her assessed, got a proper treatment plan and she's still alive.

I'd been going there for years and they weren't always this bad, I have no idea what's happened!

Approximate cost: $2000

They are hard working animal Hospital workers that trying to help alot of there customers with letting them make payment plans so much that they have put there own hospital in lots of debt from customers taking off n not paying the whole bill.......

I would not recommend lort smith. I took our rescue Guinea pig in for review of a scratch to her back. As recommended I took all three bonded Guinea pigs in to reduce stress/as recommended. The vet saw us for 20-30 minutes. Briefly weighed and picked up the other two Guinea pigs. I was charged $204 on the day and fully paid. I returned a week later to renew a script to find charges had been added after I had fully paid. I have been charged $127 for each of the other two Guinea pigs that attended. Which means not only do Lort Smith add charges after you have already fully paid an account without informing you at all but they are proposing to charge $450 for a 20-30 min appt! Outrageous.

Approximate cost: $450

Since when did taking a dog to a vet become for the middle to upper class!? Total lack of care at the desk with a I dont give a $%^& attitude, if you dont like it you can leave attitude.
We ended up with a no find the problem, dealing with a good vet but charged $1500.00
I'm in the customer service industry, this place is busy however something is wrong.
The saying of a fish rots from the head down is accurate here. If you are rich you'll be able to afford your dog getting a scan.

Approximate cost: $1500

Our senior dog has been to port smith numerous times, he takes 4cyte gel to help his joints and pains we always by 1 bottle at a time from LS. I went in to get his bottle $75 on 15/03 I paid for it immediately and they sent me the receipt on email, over 2 weeks later i logged in to my dogs lort smith account to make an appointment and see I have 2 overdue invoices for 3 bottles of 4cyte from the same day! Speaking to the reception staff are rude and condescending when I pointed out their mistakes the only response is a manager needs to investigate to check if it was a mistake seriously dealing with them in s worse than pulling teeth

I've just had my 9 year 10 month old dog euthanized there! I greeted my dog as normal in the morning and he was trying to throw up and was salivating at the mouth. We took him to the Lort Smith as we have before with other pets. Their initial diagnosis was he had GDV which I now know as a life threatening condition. The dog needed xrays to be sure and was put on a drip straight away. Xrays confirmed the diagnosis and I was given options. Operation and stay in hospital $4500. I asked what do the majority of people do? The answer was to euthanaze their pets due to the costs. They then advised that during an operation they can look at the internal organs and determine if they're good or bad! If they're good then the prognosis is really good. I advised to go ahead with the operation and if the internals are good continue, if not euthanaze my dog. I particularly asked what are your statistics from the operation, do the majority survive? This was a critical question I needed an answer for. The conversation became a little rushed then. The operation was performed and the internals were good and the report post op from the doctor was excellent. I advised my kids if he lasts a few days and we get him home it's money well spent as we get to say goodbye. The morning after the operation I recieved a phone call to inform me he had gone downhill and was struggling to breathe and now on oxygen. I asked if they could keep him alive so we could get into see him and they responded they didn't think he'd last very much longer. I then asked them to put him to sleep. We did not get to say good-bye! While $4,500 is a lot of money I was willing to pay it so my kids and I could say goodbye! I'm not sure how I feel. Would it have been better to have taken him to our/his vet who has looked after our 3 German Shepherds totally through their lives and only 2 blocks away but when you call can not get into see him for days! I'm sure the diagnosis would have been the same from our vet and he would have been euthanazed our dog with my kids and I there with him! We would have saved a lot of money, been there with him, bought him home and buried him at home beside our other shepherds!

14 year old kelpie with a ruptured knee. Tight knott operation. My dog has no pain and back to normal. Very impressed with everything they provided.

Approximate cost: $2000

Hi my name is Tara I just asking how much is it to get two dogs nails cut

Approximate cost: $40

I have never had such a terrible experience at a veterinary clinic like I did today at the Lort Smith Animal Hospital. My mother’s dog was in hospital for one week, over $2000 dollars in vet bills with no explanation of cause of illness. I received a call from the vet ‘Aimee’ who stated another vet tried to call me to provide an update, I advised Aimee that, I did not receive a call nor did I get one the day before when I requested an update. Aimee proceeded to talk over me and had no interest in what I had to say and eventually hung up. When I called back, the receptionist Anne was extremely rude and provided negative comments about a friend of my mothers who attended the clinic the day before which was extremely unprofessional. I requested test results from the medical history and after a short conversation and no co-operation from Anne, I was greeted with a thank you and she hung up the phone. I called back to only to get a vindictive response of ‘I thought we ended the conversation’ this is no way to respond to a paying customer who’s requests were ignored and met with nastiness that lacked professionalism. Anne clearly couldn’t be bothered providing a service which she is paid for. Anne transferred me to her supervisor ‘Jordan’, who stated they could not provide me with the blood test results I requested because it does not meet protocol. When I requested to receive the protocol in writing ‘Jordan’ advised she couldn’t do that because she doesn’t know where it is. I asked Jordan how does one enforce protocol they don’t know where to find or more importantly can’t find it so how do they know what’s written in it? After a pause in conversation, she clearly realised what she had said and advised ‘the head vet advises us what the protocol is’. Overall the service received lacked professionalism, the staff were unhelpful and had no interest in providing responses to my requests. They were rude, talked over the top of me on the phone and were unable to provide plausible explanations to back up their statements.
I certainly won’t be taking any of my pets to that clinic again and strongly recommend anyone considering taking their pet there to reconsider.

Approximate cost: $2000