2 reviews about Lukabean Cafe

verified email - 30 May 2013

What can I say apart from APPALLING!!! Waited to be seated not sure if u could sit yourself. Staff were in a huddle chatting so after a minute or so we took a seat. Staff came over and said we can't sit there as its reserved. We said there was no reserved sign on it. They said they were in the middle of setting it, tried to move to the next table over and was told that one was taken also. Then i asked them to show us where we could sit. Exasperated the girl showed us to a table next to the drink fridge and coffee machine. When we went up to order(as no one came to us) we were asked to sit back down and someone would come over.

The food was under par by a long shot, the coffee was burnt and they gave us milk with herbal tea. All over bad service and lack of food and beverage knowledge.

We asked for the bill and were told to go to the counter. We just could not catch a break at this place. Everything was such an effort. We all laughed that it must be a front for something as there is no way they stay open and profitable with such a lack of customer attention.

One of the worst experiences ever!

verified email - 04 Dec 2012

The food was ok the first time we went but the second time it had definitely gone down hill and we ordered the same things. It doesn't have a great atmosphere, its very plain, and we were shocked to see a waitress kicking a coke can that she had dropped whilst clearing a table across the floor. It seems the staff need some training.

Approximate cost: $15

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