I purchased an item of these guys 2 weeks ago for which i paid via paypal, as i do with just about everything.

Anyone who uses Paypal knows that your delivery address comes through with the payment.

Macfixit sent the item to the wrong address - sending it to 618 rather than 61B.

CLEARLY this is a human error, an oversight as its very easy to mistake the two.

HOWEVER, Macfixit now claims it was me who gave them the wrong address.

Funny, none of my other PayPal transactions have suffered this confusion?

What are the chances if me typing in the wrong address for a house that i have lived in for 15 years?

What are the chances that a staff member has mistaken a B for an 8? More likely?

Human error is fine but Macfix have offered no help what so ever.

They have tried to blame me for supplying the wrong address and have left it up to me to chase Australia post to retrieve this item from their black hole.

And do you know what the item is? A $15 screwdriver.

Totally pathetic "service".

I'd really hate to have to dispute these guys on anything more expensive as you'll get no empathy from them.

Dreadful service.

Pathetic service. one of the worst companies I have dealt with
debited my credit card then when no good received and we chased them we got sorry we lost the order it went to a test system we will order now and express ship to us, an other week passed still no ordered finally after a whole month has passed we were informed sorry we are out of stock and it will be a few weeks - [Redacted inflammatory comment], do not use import it is cheeper and if you feel you must try them only pay with Credit Card at least that way you can report to your credit card company and get a full refund

Approximate cost: $370

Pathetic service. Ordered memory RAM 11 days ago and still no sign of item being shipped even though on their website they falsely advertised 'shipped within 24hrs' ! Every time I contact them I keep getting the same rubbish copy and paste reply:

Thank you for contacting Macfixit Australia.

I do apologise for the delay on your order. We have had some technical issues with our system that have cause some delays in processing orders. The problem has since been corrected and I have created a new order for as well as upgraded you to express shipping at no extra charge.

Once again I apologise for the delay and any inconvenience caused.

Hope this was of help, if you have any further questions please do not hesitate to ask as we are happy to help.

Kind Regards,

[redacted due to personal identifier]

Approximate cost: $85

I need to upgrade my Macbook 17 inch Pro as It had slowed down considerably with time.
I was recommended this business by a friend who runs a computer repair shop and I purchased 4 GB RAM.
It took only 2 days for the item to reach me from Melbourne to Perth.
The online staff service was excellent.
All inquires were handled quickly and professionally .
I was given an online tutorial for easy quick installation so I did not need a technician and the overall service was great!

Approximate cost: $94.95