Rude service received from head [redacted due to personal identifier] today (I am a repeat supermarket customer over many years and recognise the staff member as the main [redacted due to personal identifier] in Cafe, my husband is also a daily cafe goer from nearby business).

Today I was standing socially distanced in line when a customer barged in in front of me. I asked the customer where the line was thinking he would realise he had jumped in front. The customer responded in a rude and arrogant manner “what line?”.

The [redacted due to personal identifier] saw and heard this interaction as it was right in front of him and quite rightly pointed out there was also another man waiting who he served. I had no problem with this, as I thought the other customer was waiting after being served and stood aside once I realised, just as the other customer should have done for me one he realised, however then the head [redacted due to personal identifier] went on to wink and smile at the person who barged in and had been verbally aggressive to me, asked the other customer if he wanted his pie (clearly he was a known regular at cafe) and served him in front of me.

When I explained how rude I thought all this was the head [redacted due to personal identifier] became defensive, rude and argumentative rather than apologising. I experienced that he was deliberately being disrespectful to me in favour of a rude and obnoxious regular.

I hope the cost of that customers regular pies is worth the lost revenue in future years of my grocery shopping. Even though the [redacted due to personal identifier] may not have recognised me by face surely whether a new or regular customer I deserve to be treated respectfully.

I understand if a mistake had been made, however the [redacted due to personal identifier] clearly saw the other customer barging in and heard him make a rude comment to me (otherwise why did he point out the other person waiting) and the head [redacted due to personal identifier] just condoned this and went on to be defensive, dismissive and disrespectful toward me himself.

It made me feel angry and humiliated. When I complained about this to my husband who came up, the [redacted due to personal identifier] then blatantly lied and said the other customer was first. That lie was just disgraceful after everything else. An apology from the [redacted due to personal identifier] to me at the time would have been more appropriate. However I felt he was being deliberately passive aggressive on top of the other customer being blatantly aggressive and as I said, then lying about it is disgusting. Wonder if this the sort of behaviour toward (women? Unknown customer’s?) that is considered acceptable at the cafe part of this business?