We had this business recommended to us by someone who had used them. The chap was going to come out to quote, and was going to ring on a particular day when he could confirm a time. He didn't call. He then called a few days later and said 'he lost our number' and asked if he could come at a time that didn't suit us, so he was going to ring me back the next day to suggest another time. Needless to say I never heard from him. Business must be good if you can turn work down!