I have not received as bad an experience as this in a very long time. The engagement started well an initial clear and crisp conversation followed up by a questionnaire that took a significant amount of time to fill out.

Still fair enough.

Then I didn't hear anything for a number of days. Upon enquiringly it was claimed that a follow up email had been sent to request pre payment. I had never received the email and it was not in my spam folder.

What irks me is that after explaining my experience, I was told flat out that I was sent the email, it was not their fault nor problem and if I wanted to speed things up I would need to pay a premium amount to do so adding insult to injury, along with the insinuation that I was not disclosing receipt of the email. Very poor customer service.

I required the document to be written so I said fine, go ahead. They then said that they need to check availability. I received an email the next day at 11:15 am saying that I needed to respond by 1 pm. I had left my phone number with the, as well.

I responded by 1:30pm to go ahead at which point they said that they are not interested in my business as they have a very large order that has come in.

For an executive service this is beyond poor, and although I do not normally do this have decided to share my experience as the owner and managing director have been made aware of my experience and do not seem to care.