I have found Metro's service to be inefficient, lazy, money-grabbing and deceitful.

I resorted to Metro after my efficient Holden dealer, Clarence, had ceased trading. I visited your premises because the driver's door interior handle had broken. I also had a minor problem with the direction indicator lever. The man at the service desk wrote down each word I said. He did not offer to look at the problems, though the car was just outside his door. He booked me in for the following day. When I returned the next day he passed what he had written to the workshop. He tried unsuccessfully to call me later in the day. When I returned for the car no work had been done. I was told the parts were not in stock at Metro nor at the Melbourne distributor. The distributor was unable to say when they might be available - if ever.

I was then presented with a bill for, I think, $130 - for 'diagnosis'. I said I did not need a diagnosis. I had already made one, viz, a broken handle. The man said he was following procedures and I must pay. My loud protests drew the manager out of his glass cubicle. He too said I must pay. Yes, 'you diagnosed the broken handle, but you didn't diagnose the broken cable, did you? Did you?' . After more protests from me the manager said, 'All right then; take your keys and your car'.

On the way home I called at my local body repair shop. They removed the trim and found the cable completely intact. A five-minute phone call located the needed part in WA. It was delivered and fitted within three days.

I find that on the basis of this experience the company demonstrates all the worst of popular views about ‘bad’ car dealers and repairers.

Wonderful customer service, felt very comfortable and confident. Unlike other car sales dealerships, no pressure was felt and my needs were taken on board.

I used to use this place with my old car. It was a bit expensive but very accessible and reliable with nice staff etc. I would probably still use it but with my new car I get it serviced where the last owner did.