I have found Metro's service to be inefficient, lazy, money-grabbing and deceitful.

I resorted to Metro after my efficient Holden dealer, Clarence, had ceased trading. I visited your premises because the driver's door interior handle had broken. I also had a minor problem with the direction indicator lever. The man at the service desk wrote down each word I said. He did not offer to look at the problems, though the car was just outside his door. He booked me in for the following day. When I returned the next day he passed what he had written to the workshop. He tried unsuccessfully to call me later in the day. When I returned for the car no work had been done. I was told the parts were not in stock at Metro nor at the Melbourne distributor. The distributor was unable to say when they might be available - if ever.

I was then presented with a bill for, I think, $130 - for 'diagnosis'. I said I did not need a diagnosis. I had already made one, viz, a broken handle. The man said he was following procedures and I must pay. My loud protests drew the manager out of his glass cubicle. He too said I must pay. Yes, 'you diagnosed the broken handle, but you didn't diagnose the broken cable, did you? Did you?' . After more protests from me the manager said, 'All right then; take your keys and your car'.

On the way home I called at my local body repair shop. They removed the trim and found the cable completely intact. A five-minute phone call located the needed part in WA. It was delivered and fitted within three days.

I find that on the basis of this experience the company demonstrates all the worst of popular views about ‘bad’ car dealers and repairers.