Midland Tune & Service Centre

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Business details

Opening hours

Monday:

7:30 AM-5:00PM

Tuesday:

7:30 AM-5:00PM

Wednesday:

7:30 AM-5:00PM

Thursday:

7:30 AM-5:00PM

Friday:

7:30 AM-5:00PM

Service awards

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Portfolio

Reviews (62)

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verified email - 05 May 2022

I'm on disability pension and was worried about a rattling noise . Leon checked it out fixed the problem and didn't charge me . I am so incredibly greatfull. What goes around comes around so Leon will get all my business from now on . A trust worthy machanic strengthening community. How rare is that!

verified email - 30 Aug 2017

Thanks for resolving our issue Dennis. It is great to see such pro-active businesses such as yours. Well done. We have several vehicles and live in a small country town. Great to know you can help.

Thank you Mervin for your patience while we resolved the problem. We appreciate your review, helps our team keep on track. Thanks again. Regards, Dennis

16 May 2017

I am always happy by the level of service I've received when taking my vehicle in to Midland Tune and Service. Thanks for the great service!

verified email - 11 Apr 2017

We liaised with Midland Tune and Service Centre with regard to the air conditioning on our 15 year old Falcon that had always been excellent, but that had suddenly stopped working. They advised that the car be leak tested. We paid for a "leak test" and were told that the system had no leaks, so re-gassing was recommended. We were not informed that the 30 minute leak test that they performed may not reveal a leak but that leak testing the system for a longer period may actually reveal a missed leak. The $259 re-gassing exercise was futile because within a short period of time the air conditioning was no longer working. 

Midland Tune and Service Centre happily offered to test for a leak, didn't inform us that cursory testing may not be reliable (or indicate that a longer testing period is possible), they advised us to re-gas the system at our own cost, then tried to tell us that the leak must have developed after re-gassing (i.e. not their problem). Communication was pathetic and I would not recommend their services to anyone. 

Thank you for your comments.
When the vehicle was bought in to us, we inspected your vehicle air conditioning system and found the system 20% down on gas. We checked for leaks, after half an hour pressure testing, there were no leaks and we re-gassed the system. The Air conditioning operated well.
Six weeks later you returned the vehicle saying the air conditioning system was working ok but had now stopped working.
We checked the air-conditioning system and found the system had NO gas in it. We pressure tested the system and immediately found the evaporator was leaking. This service was free of charge.
As you realise the vehicle is 15 years old and there are many components to an air-conditioning system that can leak.
When an air conditioning system is re-gassed with new gas, the extra pressure can cause weak components to eventually start leaking when they were not leaking be-fore the re-gas.
We should not be held responsible for parts failing that are 15 years old.

Regards,

Dennis Hughes. Manager.

yvette-and-chrisb 07 Jun 2017

Thank you for your reply, Dennis. We would have been delighted if you had provided thorough informed consent from the outset, including the risk of causing a leak by regassing a 15 year old car. Given that I was four months pregnant at the time, if you had been frank about the chance of either not detecting or causing a leak, we would never have consented to having the system regassed.

Back in November 2017, when we lodged a consumer complaint against you through the WA Department of Commerce, you refused to provide any form of refund for the service. To subsequently contact us to offer a refund, some five months after the event, purely to have us remove our online comments is inappropriate. Throughout this ordeal you have shown absolutely no concern for the health or wellbeing of our child. You are merely interested in the loss of business that might result from our comments. To avoid other consumers having an experience like ours, we feel strongly about leaving our comments posted online.

05 Apr 2017

Terrific service and you can always be assured that you will great value for money.

I have never had a concern about work done or felt that unnecessary work was done.

13 Mar 2016

Continued excellent service from Dennis and the team. My wife, daughter and son have their cars serviced there as well as my own. Would never go anywhere else. Top class

verified email - 03 Mar 2016

The service is second to nun, Very helpful team including admin.Always the personal touch.I have also recommended friends to Midland Tune

10 Jul 2015

Good job by the team. They kept me informed all the way through the process so that there were no nasty surprises at the end.

verified email - 08 Jul 2015

I've taken 3 cars to Dennis & the team over about 10 years and find the service to be consistently excellent. The prices are fair and they always check before fixing anything they find. The serviced vehicle always drives better and is washed & vacuumed.

verified email - 07 Jul 2015

Highly recommend Denis and the team at Midland tune & service centre. They offer professional and reliable services at an affordable price, and always go the extra mile to provide excellent customer service.

verified email - 04 Jul 2015

Have had several cars serviced by Dennis over the years and nil complaints, good workmanship and a fair rate. Always get a lift to work from Jan, they respond to emergencies with ease. Can't recommend them enough and have suggested several of my workmates use them. Did try a larger brand name company for a short time when I had a newer car, but never again !! back to Dennis and team.

03 Jul 2015

Have been taking my vehicles to Dennis and his team for over 10years. The quality of work is outstanding and they always check with you before doing any extra work. They are friendly and welcoming to all their customers. I won`t take my vehicles anywhere else.

verified email - 29 Jun 2015

They are friendly and keep me informed of any work required on my car, throughout the servicing process. They offer little extras in their service that show that they care about the product they provide.

verified email - 25 Jun 2015

very friendly and efficient team. Always strives to complete any work at lowest possible cost to customer and never does unwanted repairs. Thoroughly recommend Midland Brake and Clutch to any owner looking for reliable and cost effective servicing and repairs.

verified email - 23 Jun 2015

Very professional, doesn't do work that is not required. Friendly with a good memory. Never hesitate to recommend. Seems to charge at a reasonble price.

verified email - 19 Jun 2015

Denis provide good recommendation and hired good mechanics to work on problems with the car. Denis also offer any after care services if needed. Happy customer.

19 Jun 2015

After receiving a service from Midland Service Centre you can always rely on the car being vacuumed, washed and very clean. I can rely on their quotes for repairs and servicing as they are always very close to the price they quote you. I have never had to call back to them, because of a repairs or servicing not being done properly.
John Gardiner, Viveash.

verified email - 17 May 2015

Both of our family cars are now being taken care of by Denis and his team.
I had bad experiences with both the manufacturer of one car, and a national service organisation for the other.
I found that costs at Midland Tune and Service Centre comparable, and in many cases lower, with the added benefit of a technically competent manager coordinating the work.
Why would I go elsewhwere?

verified email - 15 May 2015

Dennis and the team are thorough, friendly and treat customers with respect. Dennis tells me what needs doing now, what will be due soon so I can plan the budget and is always value for money. I have had no hesitation in recommending them in the past and will continue doing so.

12 May 2015

I have always found Dennis friendly and efficient, keeping my car running smoothly without any problems. I have no hesitation in recommending Midland Tune & Service.

verified email - 06 May 2015

Friendly staff, thorough and reliable service and repairs. Always willing to help and give good advice. Very helpful in supplying a courtesy car when needed.

verified email - 06 May 2015

Dennis and staff are very friendly and helpful. The work is first rate, and they let you know how much it will be before proceeding, and then what other work needs doing in the future. After a service, they even wash the car.

verified email - 05 May 2015

Dennis and the team have looked after me for 4yrs now. Very professional, go over the bill with me when I pickup the car, detailed report of work that needs doing in the future and I can book a courtesy car if needed. Always a pleasure to deal with.

verified email - 28 Apr 2015

I have been taking 3 cars to this company for over 2 years. I had to change from one of the big car yards as they were bloody hopeless. They even placed my brake pads on back to front.
This company is great including price, service and quality

verified email - 24 Apr 2015

I was always very sceptical of mechanics as a result of a number of bad experiences. I have been happily taking out three cars to Dennis now for almost 7 years and I am extremely happy with the workmanship, communication and pricing. Nothing is too much trouble and he is very accommodating. Having a reliable mechanic is one less thing to worry about. Highly recommended.

verified email - 24 Apr 2015

Denis has a great team of staff. All staff are always friendly. Great service and always very helpful. 100% highly recommend. Would not go to anyone else with our cars ever. Keep up the good work.

verified email - 23 Apr 2015

Excellent service for different vehicles over the years. Have been going there for nearly 10 years. Nothing is ever too much trouble. Highly recommended.

Thanks Dianne, really appreciate your comments, our technicians are delighted.

23 Apr 2015

This company was recommended to me by my boss and I have used them for my last two services. Very happy with my car service and the friendly service when booking via phone and again in the office on the day. They even washed and cleaned my car which was a real treat!

verified email - 21 Apr 2015

Nice people, great service and realistic pricing.
Very happy.
Being without a business vehicle at service intervals is an inconvenience but this company takes the pain out of it through their prompt service times.

20 Apr 2015

I've had my car serviced with them regularly for several years. So friendly and professional - car goes great and I have got free help and advice from them a few times. Highly recommend Denis and his team. (My sister has her car serviced at a dealership and it's about twice what I pay.)