Before buying a mobile phone and credit, I asked if the coverage area had been improved in Point Cook (as when I first moved here I was not at all satisfied with Vodafone's coverage) I was assured by staff that it had all been upgraded and changed, and coverage in Point Cook would not be a problem. So I purchased the mobile phone and some credit. After the purchase reality was very different. there is very little coverage and no support or customer service, from the minute i parted with my cash - i was on my own with nothing that worked. Also - when going back to the shop to ask for help, the staff belittled and bullied me and told me i was stupid. i may not be generation Y - but I do know how to leave this caution to others.