I picked up a dress today from Mr DryClean located in Bankstown Central. The dress is now damaged, with visible fraying and the material has been ruined from dry cleaning it here. When discussing it with Maria the manager, she was very aggressive in her tone and behaviour towards me. I politely explained the issue with the dress when she accused me of damaging the dress before giving it to her. She yelled at me, calling me names when I showed her the evidence of the damaged dress. She refused to issue a refund or acknowledge the damage the store had created. I have never witnessed this poor behaviour at another dry cleaning service. The dress ruined is from a notable manufacturer [House of CB] and can no longer be worn due to the visible damages. This is my first time ever leaving a negative review about a place but I felt like I had to make others aware since my own experience was so horrific. Please beware! A 1 star review is way more than this store deserves following the treatment I was subjected to.

As soon as I enter into the shop a man came to greet me straight away. His English wasn't prefect but was understandable. I handed him my quilt and told him I needed it dry cleaned because my dog had peed on it. He reassure me that since the stain was new that after the dry clean the quit would be as new again. He smile throughout the whole conversation which made me feel welcome and that he genuinely wanted to serve me. Then I requested that he give me a call when it was done and he said that he would put a note on to do so. Over all the staff there was friendly and knowledge so I would be going back there again.

Approximate cost: $avg