I looked in the catalogue, decided to buy grandson some lego and a money box both advertised as being in most stores. Arrived, no sign of staff let alone toys. Was told they did not carry these items. Kind ladies offered to ring city store to have them keep these items for daughter to pick up. On phone for 22 min and no one answered. Gave them my number to ring me when they got an answer. Have not heard back from them at all today. Got home rang the city store myself and after 4 4 minutes waiting hung up. The lady in Roselands rang before lunch hour and I rang after the 2pm panice lunch hours just so staff might be better placed. Got daughter to go into store at 6pm tonight and found the goods. I also rang the online service number to be told that I could make a complaint but it took 48 hrs to go through and I needed these items by sat morning. NO GO. That is how you turn people onto ON LINE TRADING. IF you are in a hurry like me to have things in hand then this is NOT HOW YOU HANDLE THINGS when people present. I found what staff were at hand to be polite and helpful but it was a NO HOPE situation getting what I wanted without an awful lot of fuss