Very friendly staff, very good with the elderly. Although having to go back (taking 2 elderly folk) for multiple appointments is something which could be looked into. Hearing aids and choices are all available as well as advice on government rebates etc. Great after service with a cheap contract which entitles you to free batteries. Another annoying thing is having to ring up every two or so weeks to ask for more batteries. Perhaps a good supply could be sent out at once. Other than that it is very good service and efficient.