My family has been buying machines from here ever since we came to Melbourne and I must say that this store gives us best quality machines with the most reasonable price possible along with the warranty. Really happy with the two fridges we have and the friendly staffs for guiding us through everything

Very difficult to get these guys to respond to issues with products. Endless calls and delays. I purchased a fridge almost a year ago - it broke down a couple of months later, and was replaced with a (smaller!) fridge. Since then, I'm onto the third replacement fridge which has also just broken down (and which was delivered with mismatched and non-fitting drawers). Seems like there is some kind of half-hearted reconditioning of products which means they only last a couple of months. Ughhhhh. Each time a lot of food is spoiled and a lot of effort and anxiety goes into resolving issues. Please lift your game, Nava, you are breaking my spirit :(

Approximate cost: $350

I purchased a second hand fridge/freezer from Nava and experienced difficulties with the freezer approximately ten months after the purchase. I had a one year warranty and so was able to get it repaired, although I had to make over a dozen phone calls to arrange this as the staff never got back to me or turned up when they said they would to do the repair.

When maintanence staff finally came out to my house, they fixed the problem and told me I needed a new part, which I could expect in about a week. That was 2 months ago. I have since called numerous times and was told someone would be out to fix it last week, but no one turned up.

Service as expected, you have to practically BEG for anything to happen. Quite friendly over the phone, but not at all keen to help you.

Am still waiting for my freezer to be fixed....

Approximate cost: $300