Great room (clean and decent size) on level seven though the view was of offices nearby.

Novotel stuck to the 14:00 check in which is fair enough and not an issue. Decent internet with good speed, though far too many dropouts, which required a simple re-login, just annoying really.

Nice pool on level 2 and gym (and usable Sauna, ie didn't stink).

Breakfast was described as "the best" by family members, but I felt it was a full buffet breakfast to be expected, with plenty to chose from. Including good selection of fresh fruit.

But here comes the main gripe, which was the guests! Though the Hotel can't stop [redacted due to offensive descriptor] booking the hotel, there was far too many upper middle-class [redacted due to offensive descriptor] who feel since they have paid a little more than the average B&B they can demand everything from everything on the buffet to be recooked, from the eggs to the bacon, to warming the milk, to cooling the milk, to 4 coffees they have no intention of drinking to cutting in front of you at every opportunity, to taking your toast and it seemed like every morning they were attracted to me!! I could see the staff doing it tough, especially on Christmas Day, so I don't blame them. It was as if one customer saw staff do one nice thing, then they would demand it as well, otherwise they aren't getting their monies worth from the Novotel. Honestly if they kicked one customer out of the restaurant or hotel, it would send such a clear message to the rest of the [redacted due to offensive descriptor], who probably would normally never act like that, I hope.

This behavior continued at the pool and the gym, as well as the rooms which had people running and down the hallways well past midnight and banging on the walls. But again, this actually isn't the Hotels fault, just worth considering and mentioning, as it wasn't a one off, but indicative of our 5 day stay.

Yes I mentioned this to the staff, who were polite but simply suggested they will look into it, or perhaps as frustrated as I was.

Some other, minor issues was that one day house keeping neglected our bathroom. Whilst the following day they neglected our room all together.

The bar closed early most nights, including 9pm when last drinks were called on a Wednesday night.

There is a kids area in the lobby which is usable for 3-5 year olds at best. But a nice touch (when the [redacted due to offensive descriptor] children aren't screaming and throwing blocks at other kids, whilst their parents are drinking at the bar or on their mobiles in 'we are on holidays' mode.

Overall staff were very nice and did their best to meet everyone's needs, even if this meant an endless barrage of requests.

Lastly, access to the Hotel is rather difficult for those with a wheelchair or in our case with a pram. When walking to the nearest station (Central Station) or just to Queens Street Mall nearby you have to walk down (and then up when returning) a very steep driveway shared with cars. And then a negotiate and extremely narrow footpath, which could only just fit our pram, when people walked in the opposite direction, they were forced to walk on the busy road.So if you use a wheelchair or pram, sadly I would NOT book this place, unless you want to pay for a taxi to go anywhere.

As I suggested, staff and facilities are Good. But too many issues (especially other guests) to make me recommend the Novotel Brisbane.

Great value for money. Hotel has Scandinavian interior design - minimalist, neat, organised. The standard room is quite large too. No need to go out of the hotel to dine as they also have a restaurant with great food selections.

Approximate cost: $250

A very pleasant stay- comfortable modern- great Bar and Fabulous Restaurant- fantastic menu at very reasonable prices - great place for young n old- close to everything- to the door cabs etc- very friendly people- yes another great place to stay- I will be going back -