Do not buy a new car from Nuna toyota, they will lie to get your business. Alex can not be trusted.

Approximate cost: $400

I found this business on Word of Mouth

At the beginning of April last year, I ordered a Kluger 2022 Hybrid in Toyota Nunawading. They said about 6 months and no later than 12/2022 I can get the car. The contract clearly stated that the car will be delivered in December 2022.
At the end of June 2023 they announced that the car arrived. However the amount I have to pay is higher than the amount on the signed contract. I was explained the price increased because they changed the model. I asked them a key question: “Okay, so have you informed me yet? Have you consulted me yet?”
If you asked me, I will have 2 options depending on financial situation: agree to continue or terminate the contract.
Sales manager Alex Thai who directly sold the car to me , did not get straight to the point and also did not answer my question correctly. He blamed on Toyota by saying: “Toyota has changed for the model and we can't do anything.
That's ok, you don't need to take the Kluger."
He represents Toyota but he speaks as if this is not his problem and he has nothing to do with it.
While what he can do is: NOTICE CUSTOMERS.
And the best communication he can do when a customer asks is, “That’s ok, you don’t need to take the Kluger.” How ridiculous was that?
For me, this is a HUGE answer. Answer like that? Where is the responsibility for my car? Where is my 16 months of waiting.
I continued to patiently repeat the question, and he continued to dodge the answer. He tries to make the customer the one to blame. He lied by claiming to have informed my family members. But when I'm sure my family doesn't know about this. He said, “If he forgets, he apologizes!”
Do you understand? Sorry if I forgot? So that means I am taking responsibility and damage for what I did not do. I had to pay unwanted money for his omission.
More remarkable than the unkind apology from him comes from my warning to review how he works. It's not that he feels he's really guilty.
If the apology had been made earlier, right at the time I asked the first question. I will sympathize for what happened but unfortunately, when he challenged me, I didn't have to take the car. His reaction was terrible.
I understand one thing clearly, because the car price is increased
he wants to find other customers for higher benefit. Because based on the signed contract, it will be very difficult to increase the price as desired
I don't understand why and on what basis, Toyota chose him as sales manager.
I think he needs to be retrained. I want the owner who manage him to take him out to buy a $ 4 coffee at a normal coffee shop to see how he gets the service. Only $4 coffe but they take care of the customer better than the guy selling a 70k car. He gets a commission on my money but what is he doing?
We are in Australia. So don't work like: "Made in China!" Made in China means working for the immediate benefit.
Business requires cooperation, responsibility and Ethics. I go to buy a car, I pay but I don't ask. Profit needs to go hand in hand with PRESTIGE.
Car is a vehicle, 15 months late for delivery, I have never shown rude attitude even though my life and work have been greatly affected.
I sympathize with you but the way you treat your customers is really bad.
I asked Toyota to fire the sales manager of Alex Thai. And I hope not a single customer chooses him for their car sales.
He has absolutely no notice of a delay in the delivery of the car. From the beginning to the end, a sincere thank you and sorry sentence is not available. He is complacent and considers himself the top door because of the current car shortage.
After 3 nights of sleepless nights and not being able to eat anything because I was so shocked by the way I was treated. I just felt this was a lucky incident. I signed a contract with Lexus & got the car after 1 week.
I advise anyone who intends to buy a high-priced Toyota line. Maybe consider switching to Lexus for better appreciation and service.
High-end car companies have professional ways of working and services.
Tesla emailed my friend when they changed the model to a new model during the car-making process, out of respect for the customer. They Emphasised they will keep the price in the contract and only increase the price with the contract that signed later.
Depending on the car company & depending on the contract, we can adjust the price. If Toyota had a friendly and courteous exchange, things would be different.
Although I know ALEX THAI does not represent them all. But I still have to make this review public so you can see the consequences of using the wrong person. You can’t pay me back my time.

I bought an Aurion second hand that was two years old. Paid well above market price for them to do window tinting. Terrible after sales service. Refused to honor life time warranty on window tinting which bubbled within three years. Said the company that tints went out of business so it wasn't their problem. Didn't reply after being contacted to resolve issues. Failed to update their database after selling the car to me which made life difficult as their records repeatedly had the previous owner as contact. Would not reccomend shopping there, the care factor ends as soon as you drive out.

Towed my Toyota Yaris to Nunawading service station to fix an ignition coil and general service on Friday 13 Mar 2020. I was charged $805.70. After experiencing same problems, I took my car back to them on Monday 16 Mar 2020. They couldn’t’ find any problem but suddenly found a piece of paper stuck in the fan that they missed in last service and requires another $75 labour to take it out! Will the advisor said it was a separate issue!

Recently moved to the area, as wehsd a recall, we decided to get it serviced there too. They broke a sparkplug and it will take an extra 4 days for them to sort this out.
To add they are playing the blame game!
I would suggest you stay away from this place.

Amazing customer service from showroom to finalizing the purchase to following up with service. Upon purchasing a new family car to a first car to drive. Salesperson (Jenny) was great to deal with, looking after to you with every detail of the car and question answered. She listened and understood what we were looking for and made the very most of our experience here at Nunawading Toyota.

Bought a 3yr old used camry hybrid attended by Luke and also met asst mgr Danny. A professional service displayed. Keep it up mate. Cheers

Pleasantly surprised with exceptional service. Not your usual car salesman, they were extremely accommodating and willing to listen to all our requests without the usual car sales pressures you sometimes expect in this industry.

Approximate cost: $110,000

Having purchased three previous cars from here, I thought I would give them the opportunity (as a local should) for my recent purchase.

Aside from the product which is excellent, they were told the price they had to match (fleet deal) and would not even attempt to price for someone who:
a) lives locally - so would use service centre
b) has purchase three previous vehicles.

I went 20km away to Patterson Cheney where service was exceptional and nothing was too difficult.

Salesperson polite, helpful and knowledgable.
Extras such as tinting - excellent job
They are all a great team.
Highly recommend