Very interested in how to make a profit with very little consideration given to the Customer. My eye sight isn't good and there were little comments made from both the optometrist and the salesgirl during my visit that made me feel bad about being so short sighted. I didn't feel reassured about my contacts and the optometrist didn't seem as knowledgeble as he should have been.

Messed up my appointment. Rang my mobile to change appointment time but did not ring my home phone number despite having given them this number. Took time off work to attend appointment that was no longer available.

Eight months ago I attended OPSM for an appointment and was advised that I was borderline for needing multi-focals. The optometrist told me that in 6 to 12 months I would find that I would need to go from single lens glasses to multi-focals. Well the time had come to move on to multi-focals as I work in front of a computer so my eyes have lately been struggling.
I went into OPSM with the intention of finding a pair of frames and then filling the multi-focal script which they had on record. A sales person came over promptly to offer assistance and I explained the situation to her. I said to her that once I found the frames that I wanted,I would then ask for assistance. Two further sales people came over during my searching for frames asking if I needed any help. This was disruptive and distracting because I had already explain the situation to the first sale assistant.
Finally with the help of my daughter I found a pair that I was happy with and approached an available sales assistant. I asked her to look up my script which was held on their computer system. She found it promptly and I told her to go ahead with the sale. The sales assistant told me that they only had a single vision script on their system for me. I new this was incorrect as I had seen the multi-focal script recorded eight months previously. Not only did she consult the computer system, she then went out the back to get the card that my script was also recorded on. She spent ten minutes insisting that there was no multi-focal script recorded.The sales person(very keen to get the sale) came up with the bizarre idea of creating a single lens for me(well I already have that in my current glasses) and they could slot in towards the bottom something for distance vision. This was an ill informed suggestion as you can't just make up a lens as you go along. I was taken aback by this ridiculous suggestion.One of her work collegues came along and in a split second pointed out to this sales person that if she looked to the right a bit, she could see my multi-focal script. It was obvious that she was clueless. By this point she had long lost the sale. I couldn't get out of there quick enough. As a result of this, I plan to go elsewhere, resit my eye examination and get a professional to fill the script. I do understand that the sales staff are probably only experiences in selling frames, but they should have some understanding of eye scripts and how to read them.