Just to connect to Optus I had to sit on the phone many times and always over 30 minutes. I had moved address and prior to moving I had ADSL and so wanted to continue with what I had, but they told me I couldnt do it. The reason I wanted this was I had spent a lot of money on wireless router. So that was money down the drain. Then they didnt turn up when they told me to. Plus I found out they could have offered me wireless internet for the same price instead of having to pay for home line and internet. I was not very happy and once contract runs out I will be going else where.

we have used optus for a while now and find they meet all our internet needs as well as being good value for the money we spend,the service on the phone is a bit slow but overall they are good

Transferred broadband internet service from old residence in Melbourne to new residence in Sydney. They made a mess of my account by changing using name unnecessarily resulting in loss of email accounts which were finally resurected.

They over charged us for phone calls we never made to Somalia in Africa, when we tried to cancel our connection they made it difficult for us and they kept disconnecting our internet connection.

Approximate cost: $100

We are totally disilusioned with optusnet broadband. We were having regular outages, they continually change the plan perameters and price without advising.
The customer service is absolutely shocking - we have spent many hours on the telephone with them - what a waste of time

Optusnet have been a pain to deal with to be honest. From day dot when we called before we switched to check what we wanted was possible they assured us it was. But it wasnt once we connected. The last three weeks have been filled with outages- evidence I'm not the only one can be found on the whirlpool forums. I'm tired of the thirty different stories I get when I call up and the fact they won't even admit to outages. It's just exhausting!

Today I upped our broadband plan online with a request it be done within 24 hours. My son was thrilled to bits that they upgraded us within 3 hours!!!!!!!! That's what I call service :)

Not that it affected us (this time), I will say that their plan changes make them a bit more expensive than others I've seen of late. Optus have abolished their "yes data" which was a bonus data feature that attracted us in the first place. Once our contract expires I'll be looking elsewhere if this LOSS remains!!

Approximate cost: $49.99

Wireless broad band internet providor for our region was better value for money however the connection speed is compromised. We changed from Telstra big pond for more gigabytes, however looks like we have slower connection speed.

The customer service of Optus really needs to improve. First of all, the wait is so long once I had to wait over an hour and half/nearly two hours. As well as that, the answers I have received were not consistent and no one seems to know what is going on. I have had one or two great reps but most of them don't seem to know what they are on about or just to transfer me to different departments who in turn to transfer me again. It took 2 months to change from my old provider to the Optus, and I only put up with it because of Optus' great valued products. As long as nothing goes wrong, I'm pretty happy with the value and quality of my Internet/Phone.

Approximate cost: $70/m

I like optus for broadband because when i go passed my download limit i dont get charged for the excess , it just gets speed limited down to very slow but i prefer this than a horrendously frightening bill . However optus just changed this for new subscribers so i am starting to look for better Isps soon . Also service is shockingly hard to get through .2 hour waits are common